Colive
- Harrasment and Threats from Colive Open
Pallavi Dutta filed this complaint against Colive on Sep 09, 2023
Hi Colive team,
Since the last few months, I have been facing a lot of issues at your accommodation and have spoken to multiple Colive POCs about the same. However, since everytime a new POC is being assigned to me with no clarity over the actual problems being faced, I feel forced to write this email to summarize my journey till now. Hoping that your team takes this seriously since I will have to otherwise take legal action for the harassment that I am facing at Colive. I wish it did not have to come to this email but I have tried explaining this multiple times over phone calls, WhatsApp, your SOS etc but the same problem continues to persist. I am attaching all WhatsApp conversations here. I also have phone conversations with multiple COLIVE POCs recorded which I can attach for further reference if required. For any further info, pls contact me on Monday(**th September, ****) for the same. I cannot waste another one of my weekends to explain the same thing.
*. **th May, ****: I was reached out by Arun from your Colive team. He guided me towards Colive Morristown. He was extremely helpful. I had a requirement of a *BHK and he guided me exactly towards the same. He guaranteed me these set of amenities that will be provided at Colive Morristown. Have attached a screenshot of the same in this email. Out of what he had guaranteed, a smart TV and drinking water was NOT provided by Colive. He mentioned that COLIVE has * month deposit and * month's rent. He also mentioned that I have to pay an additional *K INR for reserving my room.
*. **th May, ****: He followed up with me and asked me to make the payment that day itself. When I received the payment link, it said a reservation amount of *K INR. When I followed up with him on the same, he said he had mentioned *K by mistake and the price is actually *K. Nevertheless, I completed this transaction of **,*** INR (**K which was initially told me to as * month deposit + rent, *.*K onboarding charges -- which was no where informed to me while actually visiting the property/talking to the Sales POC etc- again not legal to add hidden charges without prior intimation)
*. *rd June, ****: I actually moved into the property. When I arrived at the property, no one was available to even open the building's gate, let alone hand me the keys to my flat. After waiting for a good half an hour, the caretaker arrived. He was very helpful. He helped me arrange everything and helped with whatever help I need to set the flat up. However, the Property Manager (Mr. Naveen) was no where to be found. The Property Manager then came about *.*-* hours later. He had brought some documents with him. Those documents had a lot of terms & conditions. Firstly, it is not legal to make a tenant sign a document AFTER the rent & deposit is already paid; the payment must always be post document signage. However, since I had already paid the rent & deposit, I had no other option but to sign these documents. I told the property manager that I had paid * month's rent and * month's deposit because that is what was told to me before I moved in. He did not respond- he just asked me if I had paid, I said I had.
*. *rd June, ****: The flush wasn't working, the washroom's toilet was almost broken and the gas stove wasn't installed. This was guaranteed by COLIVE that it will be fixed before my move in date. However, even though I moved in * days post my actual move in date, this wasn't fixed. I followed up multiple times to have this fixed. This finally got fixed on *th of June **** (* days post actual move in date) - attaching screenshots of the same below.
*. **th June, ****: Mr. Naveen(My property manager) calls me and asks me if I can lend him some money. Since this is my first month living at COLIVE, I got a bit confused on why is he asking for the same. I asked him for what purpose this was. He said this was for his personal expenses. I felt uncomfortable and did not deem it to be professional. I informed him that I will NOT be able to make this payment to him. This was another instance which made me feel as though this is extremely unprofessional and unfortunately, this impression stood out to be true as explained in the email below.
*. *st July, ****: My rent on the app for the month of July was being shown as ***** INR with no breakup whatsover. This was JUST my second month here. Without any intimation, the rent was being increased by ~**% (again, illegal to do this without both parties having consented to it) I reached out to my Property Manager, Mr. Naveen immediately on *st July for the same. It was also showing a due of **K INR additional as Outstanding deposit which I did not understand. I reached out to Mr. Naveen for both of these things.
*. *st-*th July, ****: No response from my property Manager, Mr. Naveen. (Screenshots attached below) On the *th of July, Mr. Naveen replied to my message saying "Basic rent + payment handling fees+ electricity bill-These * things you have to pay" By then, I had already completed the payment and sent him a screenshot of the same.
*. *th-**th July, ****: No water was available at Colive Morristown. I reached out to Mr. Naveen. Again, there was a lack of response. There was no response. I eventually reached out to Manoj(the caretaker) who helped me with the same. For these * days of water loss, there was no help from Mr. Naveen till I called your helpline and complained. He then called me back to provide me with an update.
*. **th July, ****: I was reached out by another POC from the COLIVE team. Attaching the number here ( Preethi Gowda: **********) She said I have a **K INR outstanding deposit. I explained to her what was communicated to me and my conversation with my property manager, I sent her the screenshots of my conversation as well. She politely agreed and said that she would get the same updated on the application.
*. *th August, ****: The due was still not updated on the app. I reached out to Preethi Gowda myself asking her to kindly get this updated. She apologized for the delay and asked me to re-send the screenshot. She mentioned that her old messages had gotten deleted and hence she did not have the image shared. Nevertheless, I shared the screenshot again. [This is still not updated on the app after having multiple long conversations with Ms. Preethi]
**. *nd September, ****: In the month of August ****, I had stayed at the flat for < * days since I was travelling due to work. However, my electricity bill was *** INR. I reached out to Mr. Naveen on how this is possible (Comparing it to my first month when I actually stayed there for **+ days, my bill was *** INR) Sadly, again there was no response to this.
**. *rd September, ****: Ms. Preethi reached out to me AGAIN on the same issue. By now, this would have been the *th time where I was re-explaining the same issue to her. Anyway, I explained this to her. By now, I was frustrated of having to have this same conversation in loop every month. I told Ms. Preethi that I wish to give my notice period at Colive Morristown. However, I was not able to raise it on the Colive app because it showed a due.
**. *th September, ****: I receive a message from Mr. Naveen (Property Manager) on WhatsApp saying "Send me payment screenshot." He had not replied to any of my earlier messages (where I asked for the electricity bill, the water not coming etc as already mentioned on the mail) His message was simply to make the payment.
**. *th September, ****: I receive a call from ANOTHER COLIVE POC, Mr. Nanda for the same issue again. I was exhausted by now. I explained the issue to him. He was polite enough to understand. He said that on *th September ****, by ** PM, I will receive a call from the revenue team to help understand this better. I obliged.
**. *th September, ****: I received no call. I called Mr. Nanda back myself asking him for an update. He said that the POC from the revenue team was out of office and hence a call was not sent. However, I believe, I should have been provided with an update for this. He assured that I will be getting a callback on the *th of September from the revenue POC. I requested him to make sure that the revenue POC calls me directly instead of Mr. Naveen (my property manager) because I had already explained the issue to him multiple times. I mentioned that I'd rather coordinate directly with the revenue POC Vs explaining it to Mr. Naveen multiple times. He agreed and said that he will ensure this happens.
**. *th September, ****: I have received no call from the revenue POC. Mr. Naveen himself called me. I did not pick up because as explained, I cannot be explaining the same thing again and again- I, too, have a job and other things to take care of.
After having explained to multiple POCs, my notice period is still not raised. Pls understand that September will be my last month of residing here. Hoping to have a mature conversation with someone from your team who can actually help me with a solution for the same. Thanks!
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