Oyo
- Had to spent night at the road OYO didnt help Closed
Hind Prakash filed this complaint against Oyo on Aug 12, 2019
Resolution Demanded:
Apology
Damages
My booking ID is ZHAV****. I called customer care of OYO and informed that I will be reaching at the hotel at *.** am. I was confirmed that it is fine. I reached the place at **.**am. I called several times to the owner of the property but phone was not picked. I shouted and try to call person at reception for half an hour but nobody came. There was no gatekeeper. It was on the isolated location and fully dark. I called up customer care and the agent said she cant help me. She can only make another booking. She made a booking to a new hotel which was *** kms away from OYO ***** Springfield Resort but she told the new hotel is just *kms away.
I was desperate and didn't have any way. I called customer care again. But after listening to my problem the agent cut the phone mentioning technical problem.
I didn't have any option. I had to spent entire night at the highway no light.
**********
Are you brand?
Are you Lawyer?
Oyo
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
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