Goibibo
- GOIBIBO Amount not refunded Open
Dony Alex filed this complaint against Goibibo on Aug 18, 2020
I Dony Alex, had booked the following flights through GOIBIBO.
Air India Flight AI*** on **rd March, ****, from DEL to CDG [PNR: YHK*Q]
Alitalia flights from Paris to Rome (CDG to FCO (flight number AZ***) and Rome to Delhi (AZ***)
[PNR:UIVFXN]
These flights had been cancelled due to COVID and the airlines were offering full refund as one of the options. I wanted the full refund but for just Air India, I received Rs. **,*** with airlines penalty of INR **** on GoCash.
But Air India had confirmed that they are not charging any penalty.
My wife (Suchismita Tarafdar) had also booked tickets in the same flights. But she received the refund of amount of INR ***** for her Air India flight.
Since there was a discrepancy she got this email from GOIBIBO
"As per the telephonic conversation with you we have advised you the refund amount for the booking id -TUAG***SI is INR *****/- but as per the airlines the refund amount was INR *****/- in which we would like to inform you that the discrepancy amount INR *** has been adjusted in the refund amount of the booking id-TUAG**WVS we have refunded the amount INR *****/- instead of INR *****/- "
I had requested repeatedly that I only want full refund on the original mode (credit card). But GOIBIBO sent the partial refund on Go-cash for the Air India flight.
For refund amount of Alitalia flights, I have been trying to contact GOIBIBO without any success.
I want full refund of Alitalia and Air India flights on my credit card. I do not want Go cash or any vouchers.
I request you to look into my grievance.
Thanking you in advance
Dony Alex
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Goibibo
Resolved
Frustrated? File a Complaint
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
Related Complaints
Goibibo - Refund not issued Closed
I booked a room in hotel through goibibo's portal. The room shown in photos was different and didn't have space for * people. I requested them to either change room or issue a refund but they refused for both. Booking id- GH**************...
Oct 03, 2023 by Lakshay jain
Goibibo - Money deduct but ticket not received Closed
So today morning I book a ticket on Goibibo app and I go to proceed to payment option and the payment is deducted but my ticket is not issue by Goibibo ...
Jul 22, 2023 by Ashish Ranjan
Goibibo - Money deduction Closed
I was using their app for the first time I was booking a train ticket so as I had done the payment the app closed automatically so as I reopened it no transaction was available in the history/booking and the refund is also not provided and I do...
Jul 20, 2023 by Abhay Pratap Singh Yadav
Goibibo - Refund not initiated by company Closed
On * th of March i had book a bus ticket through Goibibo. But bus was cancelled by bus operator and informed me on call as well on Msg. After that o had raised a complaint on goibibo application and there now its showing complaint resolved but ...
May 24, 2023 by Shshank singh