- Full Refund with Compensation ^Open

ANJALI M S filed this complaint against Byjus on Jan 15, 2024

Dear Voxya,

I hope this communication finds you well. My name is Anjali M S, and I am writing to bring to your attention a matter of significant concern related to my enrollment with BYJU'S and the subsequent issues I have faced in seeking a fair resolution.

I enrolled in the ESE + GATE *-year live classes through BYJU'S, facilitated by one of their counselors, Ms. Dixita Dey. The enrollment process took place on January **, ****. I have diligently followed the prescribed communication channels, including emails and telephonic conversations, to address my concerns with the BYJU'S customer service team.

Here is a brief timeline of the communication:

*. **January **, ****:**
- I sent an email expressing concerns about the pricing discrepancy and the information provided by Ms. Dixita Dey.
- BYJU'S responded, acknowledging my refund request, providing a Request ID: ********, and assuring a call from a Senior Manager.

*. **Subsequent Telephonic Conversation:**
- I engaged in a telephonic conversation on **th Jan **** with Mr. Nithin , who claimed to be a Senior Manager. Unfortunately, the resolution offered was unsatisfactory, including an attempt to reduce the package validity without adjusting the amount.

*. **Further Evidence:**
- I possess evidence, including email correspondence and audio recordings, that contradict the information provided by BYJU'S representatives.

*. **Inconsistency in Pricing:**
- A friend of mine, Mr. Aswin, received an offer for the same course at a significantly lower price of Rs **,*** for one year. This raises concerns about inconsistent pricing and potential discrimination.

*. **Lack of Support and Communication:**
- Despite my concerns, there has been a lack of adequate support from both the counselor and the BYJU'S team. The promised updates regarding the commencement of a new batch on January ** have not been provided.

*. **Potential Gender-Based Pricing:**
- I am compelled to question whether the discrepancy in pricing is based on gender, as the offer to my friend differs substantially from mine.

I insist on a fair resolution and seek a full refund with compensation for the inconvenience caused. Given the urgency of the matter and the lack of satisfactory response from BYJU'S, I am reaching out to Voxya Consumer Helpline for assistance.

I kindly request your immediate intervention to thoroughly investigate this matter and facilitate a resolution within the earliest possible timeframe. I believe in the principles of fairness and transparency, and I trust that Voxya Consumer Helpline will play a crucial role in ensuring justice in this situation.

Thank you for your attention to this matter, and I look forward to a prompt resolution.

Sincerely,
Anjali M S
Contact Number: **********
Email: anjalisurabin***@gmail.com

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