consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Fraud by zomato food delivery
Records save successfully

Zomato India

 - Fraud by zomato food delivery Open

Anu walia filed this complaint against Zomato India on Nov 27, 2019

Order id **********

Hi.
I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed the order to Cancell the order but they said only I can do it on chat.

When I requested delivery on updated address or cancellation on chat then the chatbot was unable to cancel the order.

Later the support executive called the valet and my order was still not picked up by then and after that they marked my order as declined delivery. He did not even try to deliver it to the address that I accidentally provided which was my friends house. This is really poor service. I even requested the valet to take extra money from me but please deliver order to the correct address but he refused and said he cannot go outside operation area. This is unacceptable.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony

Zomato India

18 Total Complaints
10 Total
Resolved
55.56% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Goibibo

"I am thankful to Voxya team for resolving my complaint within few days."

Rupak Mitra

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Zomato India)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Zomato India - Late delivery bad taste Closed

On the *th of Nov, I was craving from hunger so I decided to order pizza from zomato unfortunately it took around * hour to deliver a pizza but the maximum time was only **min they keep on holding me by slight delay and when I received the parc...

Nov 04, 2022 by Zoie

Zomato India - Missing Items Closed

I am here just to vent my frustration. Customer service from zomato is disappointing. Had to wait for an hour to get a resolution. Extremely disappointed. Heights of double standards. Frequent chat transfers. Told me that they are checking but ...

Sep 11, 2021 by Sana khan

Zomato India - Breach of Customer Data Closed

Yesterday I faced some issue regarding delivery then I escalated issue to zomato customer service support, half an hour ago I got a call from +************ this number He talked about zomato complaint and told me that you will get your refund ...

Sep 19, 2020 by Vivek Kumar

Zomato India - Promise of cashback useless coupons given Closed

Promise of Rs **** cashback on purchasing Zomato Gold by Zomato, useless coupons given...

Dec 02, 2019 by PRATEEK JAIN

Zomato India - Food wasn't delivered and no refund received Closed

Hi, I ordered food on **th November, **** evening (Order id: ********** Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...

Nov 24, 2019 by Omkar Khot

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Meghalaya
  • |
  • Kerala
  • |
  • Karnataka
  • |
  • Uttar Pradesh

Consumer Forum :

  • Nagaland
  • |
  • Jharkhand
  • |
  • Madhya Pradesh
  • |
  • Tripura

Online Complaints :

  • Car Dealer Complaints
  • |
  • Home Appliances Complaints
  • |
  • Interior Designer Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.