Zomato India
- Fraud by zomato food delivery Open
Anu walia filed this complaint against Zomato India on Nov 27, 2019
Order id **********
Hi.
I accidentally placed an order at wrong address and due to emergency I requested zomato valet to deliver to updated address but he marked it as order declined. I called the restaurant and valet as soon as I placed the order to Cancell the order but they said only I can do it on chat.
When I requested delivery on updated address or cancellation on chat then the chatbot was unable to cancel the order.
Later the support executive called the valet and my order was still not picked up by then and after that they marked my order as declined delivery. He did not even try to deliver it to the address that I accidentally provided which was my friends house. This is really poor service. I even requested the valet to take extra money from me but please deliver order to the correct address but he refused and said he cannot go outside operation area. This is unacceptable.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Zomato India
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
Related Complaints
Zomato India - Promise of cashback useless coupons given Closed
Promise of Rs **** cashback on purchasing Zomato Gold by Zomato, useless coupons given...
Dec 02, 2019 by PRATEEK JAIN
Zomato India - Food wasn't delivered and no refund received Closed
Hi, I ordered food on **th November, **** evening (Order id: ********** Order amount: Rs. ***/-), waited for long but didn't receive any. Later I received an SMS from Zomato saying since I wasn't available to take the delivery, the order was ...
Nov 24, 2019 by Omkar Khot
Zomato India - Refund Closed
Actually I was looking for ice cake from hav more on zomato and accidentally clicked on placed order and canceled in seconds they haven't done anything ND got approx ***rs free they didn't even report it to zomato and keep the money for no reas...
Oct 06, 2019 by Surbhi shridhar
Zomato India - Request for unblocking my runnr id Closed
Hello, I am a zomato delivery boy from Ambala. Unfortunately, my zomato runnr id has been blocked on **th september. My account has been blocked mentioning reason as cancellation post pickup. There is no fault of mine in it as new customers...
Sep 26, 2019 by Armaan Sharma
Zomato India - Fraud transactions Closed
I got a cl from ZOMATO customer care number Nd he said me tell details of bank Nd my money ***** got deducted from my account now how should I get my money back plz resolve my issue plz I’m begng u all...
Sep 17, 2019 by C s sai divya
