- Fraud by Country Holiday inn Suites ^Open

Surender Soni filed this complaint against Country Holiday Inn & Suites on Oct 20, 2019

My Registered membership no. CHISSRK****** by the name of POONAM SUGANDH
As I was sold membership on *th Apr'** on the basis of fake commitment by CHIS sales person that vacation package will be for an amount of Rs. *,**,***/- . That the package will be for ** weeks i.e. * nights and * days a week. It is submitted that you assured that properties provided by you the notice shall not be below * or * Star Hotels. Sales person committed that package will be for * adults and * children (Your family member (You, your wife, both daughter are covered for One room without extra bad charges till ** Years of age, You will get additional sofa cum bad in every properties free of cost (Inclusive in the same package) whereby sales person further assured that any family friend/ non-member can also be taken on vacations on the membership of the already existing members in the same hotel on the same time but on welcome call CHIS customer care representatives told me that they can give assurance only for one room and only **% chances for second room in non-peak season only. It is submitted that CHIS further promised to me that various vouchers will also be provided to me i.e. Rs. ****/- food voucher, * night * day stay in Jim Corbett and * night stay at Hyatt Residency, Gurgaon. It is submitted that your company official’s Sales person intimated to me that the booking has to be made before ** hour for domestic vacation and * month prior for international vacation. That after several perusals, I showed some interest to take the aforesaid package.
*. That your sales person asked me Credit card to check the existing offer from CHIS on credit card for which I provided you the credit card of my bank account. It is pertinent to mention here that without taking prior permission of me and describing the offer, your sales person swap the credit card for the advance payment of Rs. **,***/- . I was left with no other alternative otherwise to purchase the aforesaid package. It is submitted that whole payment for the aforesaid package was made by me and then an agreement was executed between you and my wife (Poonam Sugandh). It is pertinent to mention here that your sales person assured me that copy of the Original agreement and a welcome kit shall be provided but till date same was provided after * Months later (I was sold membership on *th Apr'** and welcome kit was sent to me in Sep'** after numerous requests. I had asked several times for the Original agreement and welcome kit but it was of no avail.
*. That after one week I received verification call where I came to know that aforesaid package for ** weeks that include * day and * nights per week. It also came to me that prior intimation of ** days for the booking has to be made for domestic vacation and prior intimation of ** days has to be made international vacation. It is pertinent to mention here that you also denied that no family friend/ Non-member shall be allowed to book the second room on the same hotel & resorts for the aforesaid package. Your company upon verification call intimated that in addition to the already made membership payment, I shall also have to pay Rs. *,***/- per vacation * Night & * Days as AMC Charges plus GST. The said fact about AMC was not at all intimated to me at the time of sale of the Policy.
*. That after a span of time, I was planning for vacation to Mussoorie and as per the terms and conditions I booked for the aforesaid package via mail. It is pertinent to mention here that you provided the properties for Mussorie which are not up to the commitment as provided by you and the same was objected by me. It is submitted that I have asked you to provide some other properties but you failed to do so.
*. That I wanted to use its * night complementary holiday in Four points by Sheraton, Aerocity, New Delhi replacement of Hyatt Regency, Gurgaon with breakfast and the booking was made for the same. It is submitted that one of the officials of you the advised to me that booking at the Four points by Sheraton, Aerocity was not available and same could be booked for Lemon tree hotel, Aerocity but I asked other resort properties. So Your reservation team suggested Ashoka Resorts, Kapasahera (I objected because that properties was cheap and not * star properties. But to the utter shock of me that you the again failed to provide services as per assurances given by you. It is submitted that you assured to me that the vacation package will include * adults members and * children but you while booking of the complementary package of Sheraton Aerocity intimated that * members and * child below * years shall be allowed in your membership and extra bedding charges has to be paid for * years old elder child members. I refused the same that you previously assured to me that package will be for * member’s .i.e. * adults and * children but the same did not happened. I surprise that I was assured by you at the time of the booking that the children upto ** years shall be allowed to stay in same room, but when I enquired from the Hotel, I was intimated that only one child below * year shall be allowed to sleep in one room and need to be paid extra bad charge for second * year child. That once again I was planning for trip to Switzerland and Prague (Czeck Republic) and made the booking prior to * month. I had asked you to provide the properties in Switzerland & Prague but you have failed to do so by saying that CHIS doesn’t have any property in Switzerland & Prague (Czeck Republic) and same cannot be further executed whereas your sales person show the dream of my wife for switzerland only. The deficiency and mollified intent of your company is evident vide I email dated **.**.****, **.**.****, **.**.****, **.**.**** **.**.****, **.**.**** amongst others.
*. As I received my CHIS Portal credentials in the last week of May’** to access CHIS portal as a member there I found that all given offer is valid till * months only, from membership start date. And shocked that Sales person offered * bonus weeks whereas on portal mentioned only * bonus weeks which also valid till * months.
Regarding it, I visited on dated *st Jun’**** in your CHIS branch Eros Metro Mall, *nd Floor, Near Dwarka sector ** metro station, Dwarka and meet the branch manager Abdul Khurshid and Rafiq where I showed my disappointment by showing the experience with CHIS services and talked to refund the complete amount where Abdul Khurshid promised to that your complete amount would be refunded. But after he didn’t reply of my phone call and email.

*. That Country Holiday inn & Suites Pvt. Ltd. always failed to provide the services as assured by your sales person (Shahrukh & Rehan), so being aggrieved from the aforesaid acts I via email asked to terminate the package and made the refund as soon as possible. But you did not pay any heed to the same.

Request and Warn you last time to refund my amount INR *,**,*** (One Lakh Sixty Thousand only) along with Bank interest which I have paid as EMI interest because of your sales person deceived where they said No cost EMI.
But bank charges.
I couldn't avail even a single service because of these incidents and lot of fake promises.

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