- Fraud activity IIFL KA and Bharti Axa Life insurance ^Open

Manikandan filed this complaint against Bharti AXA Life Insurance on Aug 30, 2022

I got a call from the online policy IIFL sales team and the Agent (Contact No ********** Somila) recommended tp buy the Bharti axa Life insurance policy Elite Advantage plan . Before the purchase , they provided the benefits illustration and she it showed that at the ** th year the paid premium will be doubled and she said that I will get the amount of Rs ****** at ** th year. This image is provided by IIFL team. I have attached that image also for your kind reference. She said that the assured value of ****** will be mentioned in document.
I had purchased the policy . I got a policy number as ***-*******. In the policy document , they mentioned that I will get an assured amount of ****** only at ** th year. She wrongly provided false advertisement and gave duplicate copy which mentions the * Lakhs rupees.
I contacted Somali and talked about the issue . She said that the product team will contact me. I got a call from the backend team Mr.Ravikumar IIFL (***** *****) and he said that the policy document was wrong and will revise the amount and provide a New soft copy of the policy document on or before Wednesday(**-**-****) .Still I am not getting any New Policy document as they committed. I put a complaint through mail to IRDA and also complaints units of Bharti Axa . They are not talking about this issue happened. Today (**/*/****) I got a reply which shown below

"In response to the same and as per our telephonic conversation held on August **, ****, we understand that you wish to increase the sum assured in the policy however to increase the sum assured your premium amount will be revise hence we request you to please share your confirmation for the same to assist you further.".

Kindly note that I am not committing to increase my assured Value. Before purchasing the policy , they shown Higher value and after purchasing the policy They shown lower value. The Agent purposefully cheated me. I want proper action against both of the corporate people. For past one month , I am not sleep properly and myself ashamed as I was cheated by agent. They provided False promises or wrong advertisement on assured return maturity values to get more customer. In the entire conversation , those people are not talk about why they shown higher value before purchasing the policy. After the provision of document , The fraud Somila was not took my call. I want the IIFL Securities team and Bharti Axa Life insurance should be Banned from India due to these kind of unethical behavior. Those people are playing with middle class people's life. I want clear guidance of Legal on this one.

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