Swiggy
- Food not delivered Open
Akhil Namdev filed this complaint against Swiggy on Jul 25, 2019
*. Ordered food from Swiggy and restaurant did not confirm the order for the next ** mins.
*. I started a chat with the customer care and proactively asked to check if I need to reorder or this order is coming ( as I have already faced this kind of scenarios with swiggy).
*. Guy responded that this order is confirmed now and you will get your order in next ** mins
*. After waiting for next ** mins got a call from Swiggy customer care that your order was not confirmed with restaurant hence cancelling the order (till that time my hunger patience was over).
*. I started yelling on the executive and she said she will refund the money and will give an apology token of *** INR (same amount of order) in return along with the full return of the payment.
*. Checking account today, no refund and no apology token is added.
*. Started chat again and guys said refund has been initiated but he will not be able to provide the apology token of *** INR.
Conclusion: Refund was my right so I will get it anyway. What about the time I spent in hunger because of these rascals even after double-checking for order confirmation. I bloody want to sue them for this and this has happened * times in last * orders. I have history recorded.
Please help and bury them.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Swiggy
Resolved
Frustrated? File a Complaint
Red Apple Fashion
"I'm very surprised. Really surprised with the things that happened so fast and quick resolution was provided. Thanks to Voxya and would love to share this story with all of my friends and family."
Jithendra Babu
Related Complaints
Swiggy - Full order not delivered Closed
we ordered * mcveggie meals from mc donalds but only the addons and drinks came they didn't give us burgers with them...
Jan 18, 2023 by asha chauhan
Swiggy - Cancelled the order on their own Closed
They cancelled the order on thier own and then charged me the ***% cancellation charges. Before that they ordered my order to wrong address ...
Jan 16, 2023 by Ashutosh kumar
Swiggy - Package not delivered Closed
I ordered a package from swiggy where in by default it went to my previous local address, after requesting the delivery boy to deliver it to my new address with added charges if needed. He agreed to do so only if I shared my OTP with him, on do...
Jan 15, 2023 by Rajiv Bhandari
Swiggy - Package not delivered Closed
Not received the food with Order No: ************ I have not received the order yet and in app its showing delivered, Unable to get resolution from your chat team..Delivery partner is also not receiving my call. At least i want my refund bac...
Jan 15, 2023 by Raushan Kumar
Swiggy - Food not delivered at right address Closed
I have ordered the food for my sister as a gift and fill her complete address but still the delivery boy delivered the food at my address and he said they don't see the address while ordering services they just check the location of the orderer...
Jan 14, 2023 by Rajni Chopra
