- Food not delivered Open
*. Ordered food from Swiggy and restaurant did not confirm the order for the next ** mins.
*. I started a chat with the customer care and proactively asked to check if I need to reorder or this order is coming ( as I have already faced this kind of scenarios with swiggy).
*. Guy responded that this order is confirmed now and you will get your order in next ** mins
*. After waiting for next ** mins got a call from Swiggy customer care that your order was not confirmed with restaurant hence cancelling the order (till that time my hunger patience was over).
*. I started yelling on the executive and she said she will refund the money and will give an apology token of *** INR (same amount of order) in return along with the full return of the payment.
*. Checking account today, no refund and no apology token is added.
*. Started chat again and guys said refund has been initiated but he will not be able to provide the apology token of *** INR.
Conclusion: Refund was my right so I will get it anyway. What about the time I spent in hunger because of these rascals even after double-checking for order confirmation. I bloody want to sue them for this and this has happened * times in last * orders. I have history recorded.
Please help and bury them.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Red Apple Fashion
"I'm very surprised. Really surprised with the things that happened so fast and quick resolution was provided. Thanks to Voxya and would love to share this story with all of my friends and family."
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