- Food not delivered Closed
I placed an order with Swiggy in Hyderabad around *:** pm, Order #***********. The restaurant accepted the order but about ** mins later, I received a call from one of Swiggy's delivery executives saying that the concerned restaurant is over-flowing with orders given which they can't process my order and that I should cancel it. This is ** mins after the order was placed. So I called the customer care and had them cancel my order and initiate a refund.
Then I placed another order #*********** with a different restaurant. *.* hours later, the swiggy app says that they are still looking for a delivery executive to be assigned. I tried calling the support group but I can't reach them. Then I initiated a chat on the swiggy app to register a complaint but they've had me waiting since the last ** mins now and none of the customer support people have been assigned to the chat.
Half an hour later, this order was cancelled too. Swiggy's service is pathetic and I'm looking for redressal of the time that I had to waste waiting for my order and my money.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Thank you so much Voxya I am fully satisfied with your quick service."
i had ordered * items from swiggy..i.was charged for all * but only * items were delivered..i checked with restaurant..they confirmed that one packet was.not collected by swiggy.. i requested swiggy several times for refund but they refuse to ...
Mar 26, 2021 by Sakshi Sharda
Hi, Items Order No : *********** Order Date: March **, **** I had ordered food from NEW Mahesh friends food center, BTM Layout yesterday night, but the items received were stale and there was a weird smell in the chicken. I contacte...
Mar 22, 2021 by Roshan S
The delivery agent received our order from the restaurant at *:**pm and didn't deliver it to us. He switched off his phone and waited at the restaurant till his shift was over ie. **:** pm. He later moved in opposite direction of the location. ...
Mar 19, 2021 by Ishita Bhatnagar
My Swiggy order from Saptapadi Restaurant,Golpark was delivered around *:**pm. When i started having the food at *:**pm, i found the fish was completely rotten, and a pungent and sour smell was coming from it.It completely ruined our lunch....
Mar 13, 2021 by Anirban Barman
On *th of march, I tried ordering food from Swiggy for the amount of Rs.***. The food ordered was for my family and kids who were at home for the only holiday we spend together. When i tried to confirm the order the money was taken from my acco...
Mar 10, 2021 by Sudheesh Kumar