zomatto
- Food not delivered and fraud with zomatto gold members Open
Kishlay Priyadarshi filed this complaint against zomatto on Jul 11, 2023
I have taken zomatto gold which guarantees upto ***% coupon if order is not delivered in time.
In my case:-
*. They were not able to deliver the food on time.
*. They asked me to wait for * hours even though I have mentioned multiple times, I am hungary,please clear resolution at the earliest. They did not clear the resolution and resisted me from ordering from other platforms.
*. Food was dispatched from restaurant, but not delivered to me and zomatto keep on insisting me to cancel order to prevent their on time food guarantee release coupon which is upto ***%.
*. They insisted me multiple tkmesto cancel the order, so they would escape themselves from releasing the on time food guarantee coupon which is upto ***%.
Expected Fraud Scenarios:-
*. They are asking their delivery guy to switch off their phone if food is delayed and at the same time when customer is enquiring they are asking customer to cancel order, so they can escape themselves from releasing on time guarantee coupon.
*. In this case I have confirmed from meghana foods that they have dispatched order from their side, but delivery did not happen from zomatto and instead of providing better resolution they asked customers to wait for * hours and cancel their order so that zomato would not have to release on time guarantee food coupons for gold members.
*. Before this they have provided me with chicken instead of veg order and did nothing about it later after raising complain also.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
zomatto
Resolved
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