Flipkart - flipkart recived the pament not delivery matirial or not provide payment back

dear team i order ** inch mi tv online on **th dec**** my payment debit from my credit card but order not confirmed i will genrate complint on **dec**** .custumer care support say issue resolve till **dec**** but not resolve.i will contact agin to help desk he say issue resolve till * january**** not resolved i caontact again to help desk say issue resolved till **jan**** but not resolved i will contact again but some sound issue after **th january in my issue show massege resolved and also remove order from my order list when i contact to helpdesk he say not any record found in our server then i complint on consumer helpline on **th jan**** they communicate regularly and say requred ** hours more ** hours more every week issue raised for new document after two month flipkart close the complaint and say not connected with you so please check the issue and take some action so soon as possibe