consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Flight Ticket cost not yet refunded
Records save successfully

Yatra.com

 - Flight Ticket cost not yet refunded Offered Resolution

Shreyas Srivastava filed this complaint against Yatra.com on May 25, 2020

Hi Team,

It's a matter of deep concern for me that "My booked/confirmed flight Indigo E-ticket (for May **th) was CANCELLED directly by Airline as seen today morning (May **th morning) in my ticket status from yatra.com (snap was captured immediately & has been kept for my reference) & after sometime, at **:** am today, I received following text message on mobile phone:
"IndiGo: Dear *E customer, your flt. *E ****,DEL-PAT,****-****hrs,PNR-GKS*UG on **May is rescheduled due to operational reasons. The revised time is ****-****hrs on **May. We regret the inconvenience caused to you. To STOP receiving repeated notification, click on http://I*f.in/GvBbHr***k .For Passenger Charter- Click http://I*f.in/*lw*QXA**k"
& post this message received, my ticket status was updated from "Cancelled from Airline" to "Upcoming" on the same date by Airlines as seen in ticket status in yatra.com.

I've been writing this here to claim "FULL REFUND Amount" for my this booking as I'll be unable to travel to any of the updated/later timings in the same flight (due to operational reasons) except the original timing of flight departure from New Delhi (when booked this ticket on May **st from yatra.com). Although I tried to claim "full refund amount" via MyBookings portal at Yatra.com (as per their mentioned guidelines in E-Ticket to get refund amount), however, am unable to claim refund amount. So, I separately addressed this issue on yatra.com "write to us" column under: feedback/suggestion : mentioning everything for around *-* times till now & all times feedback was successfully submitted, however, didn't receive any update or any call till yet. I've all related Original INVOICE FOR RECIPIENT receipt & Complete Ticket details receipt of this ticket for future reference. I've also lodged complaint on yatra.com : to immediately look into this concern & refund my full amount: Rs. ****.** asap. But still no e-mail/text message or call was received.

Also, please note: following instructions mentioned under E_Ticket column "Important Information" :
"If a ticket is cancelled directly from the airlines website, office or call center, the customer needs to Claim Refund from MyBookings portal at Yatra. Yatra will levy Rs. *** per passenger per segment." -- However, I tried to follow the same but unable to claim "full refund amount" as ticket status is now showing: "UPCOMING", however, in morning it was showing "Cancelled by Airline". Reference snap was captured as a supporting proof for the same...

I've a strict complain pertaining to this: Is it a mockery for them to play with the passengers by cancelling the ticket just before a day of travel (while around ** hours remaining in the departure of flight) & that too without any prior information provided to passengers, where passengers are alarmed, this is something unacceptable...

Also, please be informed: I've tried several times since today morning to connect with Yatra.com Customer Care No. (****-******* & ****-***-****) & also to Indigo Airlines (+************,+************) but no one seems responding, not even once.
This is literally an inconsiderable act & two-bit behavior as seen from their end.

Please take an immediate action as my booked ticket in Indigo flight was supposed to depart from Indira Gandhi International Airport (Delhi) originally at **:** AM (on **th May, i.r. tomorrow afternoon) & Flight Arrival time to Patna Airport was originally (at **:** PM) on **th May itself. However, now it seems this flight is no more running on the given timing & has been rescheduled to later timings, whatever it is, it's none of my concern, simply I look forward to my full refund amount Rs: ****.** INR for this ticket asap as I'm unable to travel to any other rescheduled timings...
I am looking forward for my full refund amount: Rs ****.** for this ticket. I've mailed the same to yatra at : support@yatra.com but no or update received yet.

Also, I've mailed * times till now to support@yatra.com, mail which was sent is as follows:
Please Note & kindly be informed: I hope you value our patience level in these dire times and provide us prompt unstinting support by REFUNDING FULL AMOUNT: Rs. *,***.** for my confirmed E-Ticket as been cancelled/re-scheduled by Airlines.
And I've shared reference documents & snap on the mail as well...

Just to inform: My booked fight ticket (for IndiGo *E - ****) timings as shown below (when booked on May **st) :

AIRLINE: IndiGo *E - ****
DEPARTURE : New Delhi : Tue, May ** **** **:** Hrs (Indira Gandhi International Airport, T-*
ARRIVAL : Patna : Tue, May ** **** **:** Hrs (Jai Prakash Narayan)
PNR/TICKET NO: Shared on mail
YATRA REF NUMBER: Shared on mail
Passenger Name & Contact: Shared on mail

Finally, it's past * pm now (May **th) & as no one has been responding from (**th morning till the evening) (neither through any mail nor any call received nor any message received from "Yatra customer care executive" & "Indigo Airlines customer executive") then I got to know online that one might need to cancel the ticket in order to claim full refund amount when airline was re-scheduled to new timings on the same date. Thereafter, I proceeded for the cancellation for this ticket & post cancellation, final amount that will get refunded to my account was shown: "Rs. ****.**" in upcoming *-** days.
I don't know how they have calculated & finalized to refund only Rs. ****.** out of Total Ticket Cost Rs. ****.**. It's suspected to be so after deduction of several fee & taxes, Airline Cancellation Charges, Yatra Cancellation Charges etc...

Team, I have come here with a lots of hope (as "Voxya" was recommended by my colleagues to discuss & address exact things in details which genuinely occurred), so please review the same...

I've all supporting documents for my ticket: ORIGINAL INVOICE FOR RECIPIENT, Complete soft copy of e-ticket, all e-mails as sent to Yatra.com (unfortunately no update received from their end till now), snaps as captured when ticket status was showing "Cancelled by Airline" to "Upcoming" etc...

Remarks: Awaiting for prompt & quick action from your end now... waiting for get "full refund amount" for this booked/confirmed ticket of mine... Rest assured!! :)

Thanks & Regards

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Refund / Credit for purchase

Yatra.com

349 Total Complaints
190 Total
Resolved
54.44% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Flipkart

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Yatra.com)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Yatra.com - Refund from yatra Closed

I have booked train tickets from yatra and they took money from my bank I made payment money got debited but ticket status is showing as cancelled on yatra app...

Jan 24, 2023 by Shubham gupta

Yatra.com - Refund issue False information while booking on yatra com Closed

Hi there, Yatra.com guys are showing some amount during booking while choosing cancellation protection and attracting the customers.After we cancel, we know the ground reality.I booked tickets for two people .Technically I should get around ...

Jan 18, 2023 by Razia Begum

Yatra.com - Refund status of flight cancellation Closed

I recently booked a ticket from yatra.com and cancelled the flight and was eligible for a partial refund from their end, which I received an email from the airline stating the amount to be credited after cancellation, however I tried my best to...

Dec 27, 2022 by Rituparna Sonowal

Yatra.com - Payment made but ticket not issued Closed

Payment made but ticket not issued ...

Dec 19, 2022 by Anowar Hussain

Yatra.com - I want refund from yatra com Closed

I booked my ticket guest as I don't have time to create an account on yatra. and I mention my email and phone number to yatra for confirmation. I dint any confirmation but they send request for payment on googlepay or gpay as I mention my phone...

Dec 07, 2022 by Nazeef affaf

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Tripura
  • |
  • Dadra & Nagar Haveli
  • |
  • Telangana
  • |
  • Chandigarh

Consumer Forum :

  • Haryana
  • |
  • Andhra Pradesh
  • |
  • Bihar
  • |
  • Sikkim

Online Complaints :

  • Travel Complaints
  • |
  • Doctor Complaints
  • |
  • Banking Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.