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GO ibibo Online Air ticket - Flight cancelation refund

Pranshu Swaroop Dogra filed complaint against GO ibibo Online Air ticket on Aug 1, 2020

My international flights were cancelled by Indigo Airlines. I had booked my international flight tickets via goibibo, so I requested them for a refund. Instead of refunding the entire amount, goibibo charged a fee of **** for meals, seat, baggage etc under a ‘Goibibo Fee‘ header.

Why should I customer bear this fee ? Goibibo should claim this amount from the Indigo Airlines.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

GO ibibo Online Air ticket

13

Total Complaints

6

Total Resolved

46.15%

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