First Cry - Fabric color bleeding

Roshni Fernando filed complaint against First Cry on Dec 27, 2022

This is to inform you that I'm extremely dissatisfied with Order ID: ********ZHI***CEF* for babyhug full sleeves night suit donald duck print which was delivered on **/**/****. I didn't use the product as i had ordered it for Christmas hence I used it yesterday this is the first time I'm facing colour-spreading issues from first cry and my product was overall red colour only some part of it has blue colour so the blue colour had been transferred to the red colour. I know the return window is closed for **/**/**** but if I want to use it later what should I do. And this is completely pathetic quality. I have purchased some other night suits also I don't know what should I do if I face the same issues again as i haven't used it yet.I'm a regular customer of First Cry since **** I have never faced such issues from till date I will never and ever order from First Cry again and for your information I have never ever ordered dress from any other online or offline store since I had compete trust only in First Cry. I have attached the photographs for your reference but the stain marks are not visible. I dont understand what will be the of the quality of other unused products. And I had washed the fabric just in water without adding any detergents.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

First Cry

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