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Oyo

 - Didn't checked in hotel and charged Open

Prateek Mathur filed this complaint against Oyo on Aug 03, 2019

Booked hotel Gandotra through Oyo (call booking) because I was in need to check in early and was ready to pay early check-in charge. Upon call, I talked to the hotel manager and Oyo. They both confirm that *** to be paid online and *** including * rooms to be paid at the hotel. Upon reaching the hotel manager denied check-in upon arguing about the call and all he said *** would be charged extra. When I said to call Oyo (because I was in Katra and their local networks work only, I was unable to make the call) he denied saying I won't allow you to use my phone. Then after so many arguments, he said he will charge *** and give you a different lodge as I was with my family including ladies I accepted because I was stuck in that place. Check-in ** check out ** July ****. Now when I am in-network zone from ** to today i.e * days OYO team is not responding to my calls I had complained * times they without calling me give reply as query solved.

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Resolution Demanded:
Refund / Credit for purchase

Oyo

271 Total Complaints
106 Total
Resolved
39.11% Consumer Satisfaction

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Oyo - Oyo Refunded money not credited in my account Closed

My booking id is PJDX**** , i cancelled this booking on ** December **** its about one month but still my money not credited in my bank account , i complaint many times in customer helpline .. I'm very disappointed with oyo service OYO IS...

Jan 13, 2021 by TARIQUR RAHMAN

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