Travolook (Www.travolook.in)
- Did not get refund amount Open
Ketul patel filed this complaint against Travolook (Www.travolook.in) on Jan 05, 2023
This is regarding the Not getting the refund amount from Travolook.
I have visited Travolook website for Air Ticket booking on **th Jul ****. Based on the availability of ticket, I have booked the ticket for Ahmedabad to Bangalore for **th Aug ****. For booking purpose, I have paid INR ***** through my credit card (Refer Doc#*).
Immediately after booking I have received an email saying - Your Booking is In-Progress with booking reference number : REF*********. (Refer Doc#*)
But after an hour I have received one more email saying - Your Booking is Cancelled with travolook.in :REF********* Your booking is Cancelled due to fare expiration. Please contact our customer support at ****-***-**** or send us an email at support@travolook.in and one of our travel expert will be pleased to assist you. (Refer Doc#*).
Though my ticket was not booked and confirmed, they process the payment. For refund, I have taken multiple follow-up through email and telephone, but every time I am getting an answer that your payment will be processed in *-** days. It is already ** days over and still Travolook is not giving my refund amount.
Please help me to get the refund amount.
Also, please impose penalty to Travolook for holding money un- ethically, and to avoid such fraud with other customer.
I have visited Travolook website for Air Ticket booking on **th Jul ****. Based on the availability of ticket, I have booked the ticket for Ahmedabad to Bangalore for **th Aug ****. For booking purpose, I have paid INR ***** through my credit card. Immediately after booking I have received an email saying - Your Booking is In-Progress with booking reference number : REF*********. But after an hour I have received one more email saying - Your Booking is Cancelled with travolook.in :REF********* Your booking is Cancelled due to fare expiration. and They mentioned that " In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed". Though my ticket was not booked , they process the payment. For refund, I have taken multiple follow-up through email and telephone, but even after ** days over, My refund not processed.
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Resolution Demanded:
Refund / Credit for purchase
Travolook (Www.travolook.in)
Resolved
Frustrated? File a Complaint
Y Axis Overseas
"My complaint is resolved. I am truly satisfied by Voxya team ....and I received my refund ...thank you Voxya team! "
Shrishthi
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