- Denied rooms at the time of check in ^Closed

Rochelle Britto filed this complaint against Oyo on Dec 18, 2019

Myself Rochelle Britto- journalist @Economic Times.
This email is regarding my grievance with Oyo.

Below is the brief history of the terrible issue faced by me:
*- booked an Oyo for a trip to Port Blair- Havelock from **-** December and @port Blair from **-** December. Name of the properties- for **-**-dec Oyo ***** lee Meridian resort. And from **-** dec hotel nakshatra.

*. The payment was done and booking was confirmed. On reaching the place the property owner denied entry saying they are not with oyo now and they will not accommodate us. After calling the customer care, a person named Priyanshu- a senior relationship manager as he states was completely rude and did not give any solution and said that he will cancel my stay and asked me to look for a place on my own. After saying that, he just hung up on my face.

*- I was constantly calling oyo for a resolution and asked them to accommodate in another place but none responded to me and nor did they give me any solution.
Names of all who attended my call and did not provide any resolution- Priyanka Tiwari
Ravinder- guest relations
Sahil
Dipankar and a few more.

I have a lot to say about it but cannot summarise it in this email. It was such a terrible experience.

You can also view my complaint details registered on Case ID ******** and ********.
For both my bookings I faced the same issue and went hunting for places. It was a new place I had put my trust in Oyo but this is so unexpected. My entire trip was spoiled due to this as I had to spend my enjoyment time searching and booking for hotels.

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