British Airways
- Denied boarding by airline Closed
Sumeet Arora filed this complaint against British Airways on Jan 21, 2024
Our family was unexpectedly denied boarding at the last minute by British Airways staff because our * year old child, who holds an Irish residence permit, was missing a visa not required for entry to Ireland. Both parents hold valid Irish residence permit. Ireland authorities do not require visa for a child under ** if accompanied by parents. Britisdh Airways staff's lack of knowledge about Ireland's visa requirements for children led to a wasted trip, significant stress, and financial loss to our family. "British Airways" error caused not only logistical and financial disruption but also significant emotional distress for our child, making a stressful situation even worse. On complaining the BA portal, they asked us to take our complaint to travel agent who would raise issue with the airline. This is completely weird. I went to the traval agent as well which is Makemytrip. They are not able to do anything and asking us to deal directly with the airline. I would request a refund fo the flight tickets as well as suitable compensation for the trouble caused to us.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
British Airways
Resolved
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