- Delivered defective product not replacing or refund forcing for repairing ^Open

Ahbab Zameer filed this complaint against Lenovo (INDIA) Private Limited on Jul 12, 2021

Resolution Demanded:
Apology
Refund
Replaced

Required details:-
Order placed : * Feb ****
Delivered : * Feb ****
Order ID :
Amount paid : **,*** INR
Platform : Lenovo.com
Issue occured first time - * Feb **** ( ignored as taken new machine)
Issue occured again : ** Feb **** ( connected with executive who helped over the remote and took more than *-* hours and solved the issue after installing the some drivers and something like that)
Serial Number - PF*G*RE*
Order ID -

Previous mail I'm pasting here:-

This is Ahbab Zameer, writing from Bareilly Uttar Pradesh regarding my device SN - PF*G*RE*

I ordered on Lenovo.com and the machine delivered me successfully and I started using and it takes more than * minutes to open/boot so I thought its first time that's why It is taking long time so I ignored, but i was having hanging and slow speed issue too while using only common software like WPS and Chrom, I ignored it as using the first day.

But I raised a complaint and where one executive helped me remotely and assured me for the problem will be solved.

Again after * days I faced same issues so I raised complaint and this time one of your executive take long notes and file the escalation and asked for ** hours to get resolved my issues but issues was same.

After that when I called on the same number of your premium support they disconnected my call * times after communicating me after ** minutes.

finally one of your executive Name Wasit or Vasit helped me a lot wth my all doubts with reference number - **********

Final Words :- As i invest my hard money to purchase Lenovo brand machine as per my expectation, this machine not working like so i do not want to use this and do whatever you can and solve my issues.
i invested a big amount so kindly consider on my issue and try to resolve it on priority.
Because I don't have much need to check your machine after delivery, I ordered a very reputed company's product and I cannot think about wrong that I may get bad product so I didn't raise complaint I just requested to get resolved by your executive and they did.

When Your Engineer Visited on * April :-
Today your engineer visited at my home, he shocked to know the time taken by laptop while opening/booting. And having issues in Graphic card and Machine as I was observing your engineer while diagnosing the machine.
I asked him, hope you are confirmed that you delivered me a faulty machine and I may raised a legal action against Lenovo and employees whoever I communicated over chat or call, he said you can take it's your right but I cannot assist more regarding the same so connect with customer care team they will do best for you.

When your team didn't respond:-
After raising new Complaint you came to know, how you people are working it showed.

As per your guidelines, if Customer raised issue within * days, you should have initiate DOA as I followed it but your team is considering on * April.
Please tell me who is the person in this country willl check quality of a reputed company and will raise the Complaint within * days but I do still you people are not understanding.

Order placed on * Feb.
Delivered on * Feb
Complaint raised ** feb

Premium team is not authorised:-
Who is authorised to take legal action let me know I could proceed with.

And transfer this email to that team who could assist.

Why you are wasting your time brother when you are not authorised and already understood about my issue.

Different response by different executive:-
I don't have any time to communicate with you, recently I talked with your executive who confirmed I'm eligible for I requested, because I raised complaint on ** feb which comes under * days after delivery.

I was going to raise complaint but one your executive helped me to write a mail to get assistance from Lenovo.

When you denied for Replacement,refund or compensation:-
Hope you read above story what I faced by Lenovo and I would like to tell you that I never wanted to compromised with my machine so before purchasing any company's machine I researched very much on google and came to make decision for Lenovo L*** i*, and I was having multiple platforms where I do shopping usually where I was getting very much discount and cashback offer than Lenovo.com but I don't want to compromised with quality so I purchased this laptop directly from Lenovo.com because previously I have bad and worst experience with Dell who harrassed me more than one and half year after that they issue my refund.

So I don't waste my time and want peaceful resolution because I know I'm not wrong and as per guidelines of lenovo I'm eligible for DOA but still I don't want to go if it could by peacefully.

Again your executive denied after taking invoice:-
Why you people are irritating me to write here, when one of your executive confirmed that I am coming under DOA service as I raised my issue within * working days.

And listen how can you deliver a defected product to customer.

Your executive confirmed this issue occured by manufacturer not by customer and graphic card also not working in this machine how you'll react I don't know but I'll definately do whatever I can.

I will never want to create issue and get into the court but you People and your forcing me and Your behaviour is not toleratable .

What I loose by Lenovo
I lose my clients through which I was getting **k of multiple projects, financially as well psychologically.

What I want by lenovo-
I don't want more from Lenovo,

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