Lenovo (INDIA) Private Limited
- Complaint not Resolved Open
Rakhi Srivastava filed this complaint against Lenovo (INDIA) Private Limited on Sep 30, 2021
Resolution Demanded:
Replaced
We have Filed a complaint regarding Lenovo all in one pc purchased in **** , since purchase it crashes a few times every few months. In February **** i have filed complaint no.********** , where online diagnostic run by Lenovo Support , found defective harddisk . they have sent harddisk which was not replaced by local service engineer allocated by Lenovo. After that another complaint no.********** was filed in march which was not resolved but the entered fake data that it is resolved. In July ** , **** i have raised an escalation issue with them regarding my harddisk issue as it was having several crashes in every **-** days , wifi card gets corrupted and sound system not working ....i got no response till **th August ****. My system was working very slow and on **th Sep **** , it stopped working partially with no wifi icon and no sound i complained again Complaint No.********** , in between on **rd Sep ...i can only see a blank screen with mouse pointer , nothing at all. Lenovo again told my harddisk is issued and will be replaced by service engineer , but again service engineer did not replaced that. since than i am trying to contact them but they are only giving assurances but no real solution. My business is suffering severely , incurring huge losses as its all online . system under warranty till Sep****. attached all mail transcripts for reference.
Are you brand?
Are you Lawyer?
Lenovo (INDIA) Private Limited
Yatra
"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."
MOHIT SONI
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