Samsung
- Delay in service Open
Avinash Verma filed this complaint against Samsung on Jun 08, 2019
I had placed a request for Samsung Ac service on **/**/**** (Tracking No ********** / Samsung Ref. No **********). I have been following up with Samsung customer care on every alternate day to send some executive for AC servicing but every day they keep on telling that they have sent intimation to the service centre to send someone for the service and they will be reaching me out on my contact no. ie; +** ********** but I haven't received any call nor any of the service engineers have visited my place for service.
Today I had been calling Samsung support from morning ** am to expedite my request as its almost ** days and they keep telling that they have put the request on priority and nothing happened so far. I have got the contact details of Mr Shabbir (+** **********) the Star digital service manager from one of this worker. Even he is not receiving calls and nor replying with the text. In this case, whom shall I approach for escalation I am not sure on that as the Samsung customer service guys keep telling me that we are forwarding your case to concern department they will get back to you.
Every time I have got installation/de-installation and service done via Samsung for my AC. I don't want to go for any *rd party service and if Samsung service is not able to provide an engineer in ** days not sure where I need to go for my AC service. I want to file a case against Samsung for this irrational behaviour and not taking responsibility for providing a service engineer for general AC servicing.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
Samsung
Frustrated? File a Complaint
Jasper Industries
"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."
Mohammed Siraj Ali
Related Complaints
Samsung - Fake customer support Closed
Samsung or any other person is running fake customer service and are taking the complaint as taken by Samsung India and are fooling people by not performing the required service and taking the money. Customer support says their technician will...
May 22, 2019 by Aishwarya Malpani
Samsung - Got corrupted product Closed
I bought a Samsung **gb memory card from them. But they delivered a corrupted product. I am not buying anything from them and told to others if they don't take any action towards my complaint....
May 01, 2019 by Adan
Samsung - Technician not came for the demonstration Closed
I have purchased Samsung refrigerator *** Lts Model No. RT**M****** on **.**.**** at Vishakhapatnam. At the time of purchase, I was told that the company technician will visit our residence for demonstration purpose after registration in the Sa...
Apr 08, 2019 by V V S SURYA KUMAR
Samsung - Useless product received Closed
I purchased the Samsung ** GB memory card and it is not working. Please do the needful....
Apr 06, 2019 by Rahul Rajore
