Samsung
- Delay in service Open
Avinash Verma filed this complaint against Samsung on Jun 08, 2019
I had placed a request for Samsung Ac service on **/**/**** (Tracking No ********** / Samsung Ref. No **********). I have been following up with Samsung customer care on every alternate day to send some executive for AC servicing but every day they keep on telling that they have sent intimation to the service centre to send someone for the service and they will be reaching me out on my contact no. ie; +** ********** but I haven't received any call nor any of the service engineers have visited my place for service.
Today I had been calling Samsung support from morning ** am to expedite my request as its almost ** days and they keep telling that they have put the request on priority and nothing happened so far. I have got the contact details of Mr Shabbir (+** **********) the Star digital service manager from one of this worker. Even he is not receiving calls and nor replying with the text. In this case, whom shall I approach for escalation I am not sure on that as the Samsung customer service guys keep telling me that we are forwarding your case to concern department they will get back to you.
Every time I have got installation/de-installation and service done via Samsung for my AC. I don't want to go for any *rd party service and if Samsung service is not able to provide an engineer in ** days not sure where I need to go for my AC service. I want to file a case against Samsung for this irrational behaviour and not taking responsibility for providing a service engineer for general AC servicing.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Damages for loss and agony
Samsung
Resolved
Frustrated? File a Complaint
Investment Reasearch Advisor
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
Related Complaints
we recently purchased a samsung machine top load *kg and are facing a issue since purchased, we raised up with a lot of complaints, but the proper resolution was not bieng provided Few days ago on ** dec ** the engineer washed * small woolen c...
Jan 11, 2023 by Menka Bansal
Samsung released me a incomaptable software update to my Samsung M**S which damaged the mobile mother Board. Samsung is refusing to take the responsibility of replacing the Mother Board. And reluctant to give the official report of the Root cau...
Jan 10, 2023 by Sriram Venkata Sai Bharath
Samsung - Service related issue Closed
I have purchased galaxy watch * LTE on *th October ****. On *th i have faced some software related issue in the device. On *th went to sumsung authorised service centre, they checked and asked me to call as the issue is not understandable to th...
Dec 16, 2022 by Prantik Das
Samsung - Samsung cheated me Ultra HD TV demage products Closed
I am Pratap Sonkar, I had purchased Samsung ** inch Ultra HD *K TV from Varanasi on **.**.****, after ** days my TV started showing spots on the screen, after my complaint, my TV was returned and I got a refund coupon from the company. Samsung ...
Nov 19, 2022 by Pratap Sonkar
I purchased samsung odyssey ark gaming monitor on pre registration period at that time samsung offer me ***** rupees SSD for free but since last ** days after delivering product they postponed my offer and nobody is know about this offer and ev...
Nov 09, 2022 by Vikram
