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Amit Kumar Singla filed complaint against One assist on Feb 28, 2017
*. Claim raised on **rd Jan and documents verified on **th Jan post which I was told the phone will be picked in two days but was done on **th Jan after heated discussion with you customer care.
*. Request for curtsey handset raised on **rd Jan and was informed that the same will be provided with in * days from the date my handset is picked up. Till date (**-Feb) this request has not been fulfilled even after multiple escalations through phone/email.
*. Insurance Company approval had a SLA of * working days but as of today, **-Feb, it's been ** working days since **st Jan and no approval has been provided which is further delaying the whole process.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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