Axis Bank
- Deficiency in Services Open
Yash kothari filed this complaint against Axis Bank on Aug 17, 2023
I have booked * flights from axis bank travel edge portal on **th Jun , from Da Nang (Vietnam) to Phu Quoc (Vietnam) and flight timing while booking was * am for travel date **th July , but airline changed the flight from * am to *.** pm on **th July and notified travel edge regarding the same on their email .
First of all I have entered my email address while booking axis bank didn't mention my email id in my booking and also I gave mobile number of mine while booking and axis bank gave my mobile number with wrong country code i.e. +** instead of +** i.e. of India . So I didn't receive SMS as well for the flight change . and Since I was in international tour , we had further bookings . So all our plans got disturbed and there was no communication from axis regarding the flight change , we had to bear the loss . since we had small kids and infants with us . we had to bear lot of trouble since we had to repay for everything and also our tour was charged for that day in another city , since we didn't get the morning flight . My booking reference numbers are TEC******FLT and TEC******FLT . I have proofs with me which airline gave regarding communication for flight change which I never received due to which our tour got wasted.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Axis Bank
Resolved
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