- Deficiency in Service ^Open

Suman Patra filed this complaint against Yamaha on Nov 23, 2017

Sir,
With utmost sadness and disgust I Suman Patra on behalf of my father Mr.Nityananda Patra wants to state that I was cheated and now I regret why I bought a Yamaha Product. I bought Fzsfi v*.* on **th June and suddenly after a period of time the bike stopped in the middle of the road(**TH JULY) . My father called the Dealership Shreya Automobiles (Bankura,West Bengal) and they sent some guys and said battery was down and suggested my father to drive the bike regularly for around **-** kms, though it sounded funny. Now after buying a bike of Rs *,**,*** I have to drive the bike for **kms regularly wasting petrol. On the *nd time the same problem recurred in the middle of a highway and being a **yr aged my father had to push the bike and bring it back to the dealership, same remedy was told. On the *RD time the story was a little bit different, though same problem they kept the bike for *days and said the Plug was getting loose due to jerking and rest assured us the problem will not happen again. Again on the *TH time the same problem and it was on **TH October and I called your customer care helpline and they took a complaint (IC-*****-S*H*) and assured me that we will take strict action from our side if the problem occurs again. The most disheartening reply from your side was your Technical Advisor gave me a call and said is everything fine, I said yeah the Dealer changed the Battery and also the Battery Regulator and even they said the same problem would occur again as the time period of recurring the same problem is of ** days from the date it is solved. Now, your Technical Advisor said I had a talk and I cannot come at this point of time due to festive season Diwali. From my side when I called your customer care helpline they said in a harsh manner that Please don’t call us again and again and we are keeping your problem under observation period and assured me that the same problem would not occur again. Finally the complaint closure mail IYM:******* came to me on **rd October that necessary actions have been taken to meet your concerns. Now, after completing the second service on the *st week of this month the same problem occurred as of **ND November and finally I decided that I won’t be handing over my bike to the dealership service guys as according to my point of view they are simply unskilled and they have been given * chances. I want a new Bike of same model as I won’t be keeping a defective piece or whatsoever.
Did Yamaha failed to provide me satisfactory service?
Did the company cheat me?
Is the company not liable to replace the defective model and provide me with a new one?
These questions came to my mind and I finally took a step forward to take the issue to Consumer Forum.
Now, on my part I kept Yamaha informed but they failed to resolve my problem, now I am taking this issue to Consumer Forum for proper solution. I have been cheated and I will never suggest any people to buy a Yamaha product. Kindly, follow-up with me regarding the same issue as I am taking this issue to Higher Authorities and I have brought this Issue to your notice. I will solve all the disputes there only and take strict action against the dealer Shreya Automobiles and Yamaha . Being a law student I know my rights and how to protect those. I am attaching a supporting proof of purchase document.

Thanking you,
Suman Patra
Contact- nityananda.patra****@gmail.com
Sumanrko**@gmail.com

Ph- **********/**********/**********

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