- Defects in Manufacturing ^Open

Anish K Nair filed this complaint against Lg Electronics India Pvt Ltd. on Jan 06, 2020

I have bought an LG washing machine on **/**/**** and there are some issues and problems from the day one I started using this machine.
Problems -
*) It started making loud noise from inside (not normal spinning sound) and vibrating heavily.
*) The washing machine door started making noise (not the normal washing sound) and vibrating like it is very loose.
I have made many complaints and calls to the customer support but there is no clear solutions for the problem. Many times, the technician has come, and they did some repairs but not ready for replacement.
If these many problems in a washing machine, then it should be replaced by the company that is the right method of any company. Here the problem is manufacturing defect without using the product it started showing the defects.
I have lost many working days due to many visit of the LG technical team for learning the problem. I want to get a replacement for my new LG washing machine because I have spent more money for buying a good washing machine. Why I chose LG because all my relatives and in my family itself we have LG washing machine, so all are good quality, so I believed in your quality. Now in this situation I have faced very bad experience from LG.
Give me a fresh new LG washing machine and replace this washing machine. They are not accepting its Manufacturing defect. LG will not provide replacement. They only do repair.
They are not Providing Senior Person Email id and Phone Number
LG Contact No: ***********
Email Id : serviceindia@lge.com
I will wait from your team a favorable solution. Name : Anish K Nair
Contact No: **********
Model No: FHT****SNW
S.N : ***PFLQ******
Thanks
Anish

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