Couch And Decor
- Defective Sofa Motorized Recliner Open
Adarsh Narasimhan filed this complaint against Couch And Decor on Mar 31, 2023
Motorized recliner was purchased on **/**/****.
*. After delivery, the sofa motor has stopped three times. Store manager (Daniel and Lenin) said it is usage fault and wire is getting cut.
*. However, even after wire was fixed, it did not work. Then they told it is motor problem and it has to be replaced (Video attached)
*. Now they are not picking up the call and speaking rudely and not responding to messages.
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Couch And Decor
Resolved
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Goibibo
"After my complaint was taken by Voxya. I got my refund. And also I got the explanation for the delay happened from the company side. Thank you very much voxya."
Rakesh Mari