Croma A Tata Product
- Defective mobile received with scratch on screen Open
Nitin Kumar Jain filed this complaint against Croma A Tata Product on May 12, 2022
I ordered an Apple Iphone ** through ecommerce website croma (Order ID TC************) which was delivered to me on **.**.****. When I opened the packet there was a thin hairline scratch in upper half of its screen. I raised a support request (SR ID SR***********) on **.**.**** on their website requesting them to provide a replacement. Along with it I also uploaded two photographs of the phone screen. I also emailed my concern to them at customersupport@croma.com on **.**.**** at **:** PM and also tweeted the same on their twitter handle @cromaretail. However it was shocking to see that even after I raised my concern on several platforms no one even contacted me. Next day I called them on their customer care no. ************ where I was told that within **-** hours of raising a request they will be taking action on my complaint. However, still I did not receive any communication on any of the platform. Then I again called them on **.**.**** then a lady their told me that on my support request there is a remark that the buyer has been asked to submit the photographs of the phone.
I had already uploaded two photos of the mobile screen on support request raised on their website and in my email sent to them on **.**.****. Unnecessarily they are putting such remarks and that too without informing the buyer as no such requirement was intimated to me on any of the communication channel and they put such false and vague one sided remark. As a matter of fact this remark is known to me only after talking to them second time. This so called remark is still nowhere recorded in writing /updated (their website, email id, Sms and or twitter).
The fact is that
*) They are unnecessarily asking photos though I have provided the same already on the very first day
*) They are giving false remarks on the complaints and these remarks/ requirements are not even being communicated to customer.
*) it is very difficult to click a thin hairline scratch on a transparent glass screen due to mirror finish as when I bring another phone/camera near to it I only get to see the reflection mage of another phone/camera in broken screen which hides the scratch.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Croma A Tata Product
Resolved
Frustrated? File a Complaint
AirIndia Express
"Thank you soo much Voxya. After your Social Campaign and your email, AirIndia Express made correction in the Passenger name today."
Sulinder Singh
Related Complaints
Croma A Tata Product - Croma excitative hrast me and take my watch Closed
Croma Excitative Hrast me and take my watch and I paid my bill please help me to get return or refund And I want Companion ...
Mar 23, 2023 by Shivraj Pande
Croma A Tata Product - Faulty product Closed
I recently bought a type c to *.*mm adaptor from croma. It got some noise issue so I asked them to replace and i got another adaptor of other company which seems to working fine. At home I found that this new adaptor also has noise issues , jus...
Feb 22, 2023 by Himanshu
Croma A Tata Product - Damage box accesories missing from it Closed
The outer covering of the plastic in online order was all good so I accepted the package from delivery boy. But the box inside it was of smart watch which was not seal packed, also the box was damaged. When I opend the box I found that the disp...
Jan 29, 2023 by Dharmin Panchal
Croma A Tata Product - Online fraud Closed
I lost *****rs in online merchants of croma part time jobs ..and threatens me to give security deposit of **k to unfreeze my money...
Dec 05, 2022 by Dhanya
Croma A Tata Product - Gift cards not validated Closed
My previous organisation gifted me Croma gift vouchers worth Rs ***** (purchased from Amazon. In) on May *th **** and the same expired on Nov *th ****.We were affected due to covid n hence couldn't complete the puchase within the stipulated tim...
Dec 03, 2022 by Mekhla Mukherjee