- Defective Mobile Handset S7 edge Closed
Samsung India Electronics Pvt. Ltd.
**th to **th Floor, Two Horizon Centre,
Golf Course Road, Sector-**,
DLF PH-V, Gurgaon, Haryana – ******
Subject: Defective S* Edge Mobile complaint
I bought Samsung S* Edge Handset on **/**/****, IMEI No-*************** .From Day* ,I have discovered that the mobile is having many problems like Contacts auto merge with other, poor battery backup, Selfie Camera Problem. Within warranty period i visited thrice to service center and requested to change my mobile and mailed to Ceo helpdesk also for my mobile replacement but issue was not solved(screenshot attached).
On October * my mobile suddenly stopped working and when i visited service center they said there is moisture in it and motherboard and display both need to be changed for Rs **,***. I mailed to Ceo helpdesk also that my mobile is water resistant then why it got dead and again i requested them to replace mobile but they denied(screenshot attached). I am a loyal customer of samsung and using many expensive handset and other electronic items since * years.
I checked online and found my mobile is water resistant and it can survive being submerged in *.* metres of water for a maximum of ** minutes but my mobile never came to such big volume of water then why it stopped working?Reference links (http://www.samsung.com/uk/support/skp/faq/******* / http://www.samsung.com/us/support/answer/ANS********/ / http://www.samsung.com/in/smartphones/galaxy-s*/hardware/).
Later i found one thing more that your commitment of water resistant is complete fail . Reference Links- http://www.bbc.com/news/technology-********
The Consumer Rights Act makes it an implied term of the contract that goods should be as described, of satisfactory quality and fit for purpose. A consumer having possession of a product which is defective can seek recompense from a jurisdictional Consumer Forum. This forum would need the manufacturer to come over the defect, give a replacement product, and refund the consumer's money or should pay compensation for the defect cause loss or any injury to the consumer. .
I have lodged complaint to National Consumer Helpline with complaint no ****** and its a request to Samsung to provide me a new handset and compensation for business loss due to mobile data lost . I got assurance also from Government Consumer Helpline http://consumerhelpline.gov.in that i have to send email again and if Samsung will not replace my mobile then strict legal action will be taken against Samsung.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
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