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Anjaneyulu filed complaint against Zoomcar India Private Limited on Oct 30, 2022
I Have Booked A Zoom Car For **th September With The Booking ID: JPSN*FIFW...
Upon Going To The Pick Up Location...I Found That The Car's BRAKE Is Not Working ...I Contacted The Customer Support And He Admitted That Car Has Brake Repair Issue And Asked Me To Leave The Car At The Pick Up Location..And He Said Refund Has Been Initiated For Me......
No alternative car was arranged for me.
I Left The Car At The Pick Up Location ..as told by the customer executive..
this whole process took half day ....and my whole tour plan got delayed by one day due to this......
.After * Days ...I Was Shown A Bill Of Extra **** Rs Along With Already Paid **** Rs ......
i have contacted customer support multiple times but no one responded ...i have gone through lot of mental agony.
one customer agnet confirmed me that refund was initiated for my booking on mail ...i have the evidence
Its Been More Than A Month But Refund Was Not Credited Till Now ...Instead A Extra **** Bill Is Being Shown In My Zoomcar Account...
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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