Samsung
- Defective Air Conditioner Open
Suraj Karn filed this complaint against Samsung on May 16, 2023
Dear Concerned,
I have sent numerous complaints to the Samsung Head office on mail Id:
rishab.raj@partner.samsung.com
shalu.*@partner.samsung.com
abbas.h@partner.samsung.com
regarding a faulty installation of AC at my home but haven’t got a resolution even after * weeks.
The AC was purchased on **/**/**** from Amazon site and the installation was done by Samsung Service centre (Govandi)- Accurate Solutions on **th April, ****. The mechanics who came to my home for installation were inexperienced and didn’t carry i-cards.
After this, some other person named Mr. Afsar khan was sent by the same service centre, who somehow reinstalled the AC but post installation there were issues in cooling and the AC was making a lot of noise.
After this, I raised a complaint with the Samsung customer care- complaint no.: ********** for the resolution. The same service centre sent another mechanic for resolution and he after inspection found an error code C*-** which is related to gas leakage. I have complete videos and pics of the same.
Post this, I received a call from Miss Shalu Chaudhary(Ph.No. +************) who claimed to be calling from Samsung Head office Noida and she asked me to let her get the error examined by another senior mechanic under her supervision. The another two persons from Samsung Service centre visited my home on *th April for further inspection and after inspection they found the same C*-** (gas leakage) error on the AC display panel. The inspection report prepared by the mechanics is attached.
Around * hours after the mechanic inspection, I got a call from the same person(Shalu) from the same abovementioned number that the issue is under review and will be resolved by Monday(*th April ****).
The mechanics have mentioned that the AC unit (indoor and outdoor )is faulty and should be replaced for proper resolution in their inspection report.
Today (**-**-****) after * days of inspection, I received call from another person named Rishabh Raj, who again procrastinated the resolution and asked for * more days to provide a resolution. When asked about Garima who called yesterday(**-**-****) and who had promised to provide a final resolution today, he gave a lame excuse that she is not available in the office and that Shalu has gone on a long leave.
These things clearly indicate that they don’t want to come on the phone and confront a disgruntled customer and by introducing a new caller after every * days, you are just harassing a customer and delaying the whole process. I have already faced a lot of inconvenience as it is extremely hot here in Mumbai and I am forced to stay without an AC for the last * weeks even after having paid the entire amount.
Please review the whole matter and provide a final resolution as early as possible and take necessary action against such people who have been procrastinating the customer issues for more than * weeks. I have faced a lot of inconvenience and I am not ready to allow any more time for the resolution. I want immediate resolution.
The necessary documents and videos are attached.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Samsung
Resolved
Frustrated? File a Complaint
Zomato
"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."
Manpreet K
Related Complaints
Samsung - Product Quality Issue Closed
I am not satisfied with the product due to repeated malfunctions in this mobile. This mobile was repaired just a few days ago and now its display is faulty. I am unable to understand that after purchasing such an expensive mobile the problem ha...
Apr 10, 2024 by Mohammad Naseem
Samsung - Taking extra charge on installment Closed
Sir I m always paying my Samsung phone installment before my time period than also dmi finance will charge me extra an amount of rs ***.and calling me several times for auto debit installment from my account.if I pay my amount on time than why...
Mar 13, 2024 by Lalit mohan singh
Samsung - Fake MicroSD card delivered Closed
From flipkart i ordered *** GB samsung Evo MicroSD card with *** MB/s transfer speed but when I received it , it only had ** GB capacity and speed was ** MB/s maxx this is a scam flipkart support is doing nothing ...
Jan 28, 2024 by Akash
Samsung - Payement done unnecccessary ecs charges Closed
DMI********** finance on samsung phone...
Jan 07, 2024 by Akash
Samsung - Non copliance of complaint Closed
I had made a complaint with your no:****-****but till now nobody attent the case.They called me and inform that next day they will attent but till date noone attent the case.Pleasr do the needful ****-****...
Dec 27, 2023 by BYJU K N