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Hero Bike - Damaging bike parts during service

Devansh Saini filed complaint against Hero Bike on Aug 29, 2023

I went to SANVI HERO Dehradun for first service of my splendor plus. They damaged visor of my bike and tail pannel's lamination . When I asked them how did it happened they started giving useless excuses and their behaviour was very bad and they dod not helped me out. As it was first service of my bike, labour charges should not be taken but labour charges were charged.
Very bad experience from the staff.
I am very disappointed.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Hero Bike

12

Total Complaints

4

Total Resolved

33.33%

Consumer Satisfaction

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