- Damaged item delivered no refund offered Open
Placed an order with Swiggy on **/**/** at *.** pm. That was spoiled on the way to delivery. So a replacement order was generated at *.** pm which was delivered at **.** pm. But the replacement order was not consumable. The product was either damaged due to poor packaging by the restaurant or poor handling by the delivery guy. Either way, my money got wasted without getting anything for it.
When I contacted the customer care with my issue they told me that a refund cannot be provided since it is a replacement order. It makes no sense since there is no fault of the consumer in this case. It is the responsibility of the service provider (Swiggy) to ensure the job gets done.
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An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
Today i ordered food (Magaritta pizza) from SF pure veg through swiggy..the food was of worst quality and very smelly, as if it had been prepared a long back a day or two and served as such.....
Oct 13, 2019 by Alaks
Ordered worth ***, applied coupon which eventually showed *** after some other pricing. Final bill in app showed ***. Proceeded to pay using Gpay. It requested ***. I went back and double checked twice, still showed ***. I assumed I would recei...
Oct 08, 2019 by Praveen J
I received very stinky food. I ordered by SWIGGy order no.***********. I cannot eat a single piece.it was so bad and smelly....
Sep 24, 2019 by Saurav Kumar
Dear Team, kindly delete my past ordered history or delete my account which ever is possible for you but pls do it on top most priority.. Reason:- Due to some personal family issue. I also escalated same issue through email but no one is...
Sep 22, 2019 by Vikram Singh Rajput
Ordered a pizza from domino's last night at around *am. Swiggy said that the order will take around **mins to deliver the order so I placed an order. **mins passed and I did not receive a call saying Im at your doorstep. So i gave up. The next...
Sep 19, 2019 by Cosmos Tete