consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Damaged goods delivered
Records save successfully

Swiggy

 - Damaged goods delivered Open

Palaash Tarapore filed this complaint against Swiggy on May 26, 2019

On the **st of May, I had hosted my birthday party for which I ordered ** large pizza's from the swiggy mobile application. The order number was *********** and the total amount I paid was Rupees ****/-
When I opened my pizza boxes to offer to my hungry awaiting guests all the pizzas I repeat All the damn pizzas were ruined & damaged. Completely destroyed and damaged. None of them was eatable.
After facing the embarrassment and blunder on my important day in front of a large crowd, I remained calm and called the swiggy agent to inquire what had happened. He mentioned that "I had informed swiggy that the order was too large for me to deliver but the swiggy team still forced me to deliver it. So whatever you got is not my problem!"
I then used the swiggy app to call the support staff hoping they could help me. But no they said that swiggy is not responsible for the delivery issues and that the most they can do are give me a coupon for Rs. *** against my order of Rupees ****. How on earth did the agent have the guts to tell me that the delivery issue is not Swiggy's responsibility when delivery is the only thing that swiggy does.
How on earth did the agent have the guts to tell me that the delivery issue is not Swiggy's responsibility when delivery is the only thing that swiggy does! My party was ruined, all my guests left hungry and all their agents did not care a damn about it. Forget compensating me for the damages they even refused to process a refund for their mistake. if swiggy isn't responsible who is? The customer?
I emailed swiggy, I used their inbuilt chat function. I called swiggy and all they said was they will share feedback with the restaurant. It isn't the restaurant's fault so they are just trying to digress instead of owning up to their blunder and refunding my money. Please look into this and provide a resolution, because I want to make sure Swiggy never does this to another customer again.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony

Swiggy

1362 Total Complaints
621 Total
Resolved
45.59% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

NoBroker

"Thank you voxya team, my complaint has been listened to after posted at Voxya.com and they reverted to solve my issue. Thanks for this support Voxya team!"

Rajiv Kinger

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Swiggy)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Swiggy - My id not activated the swiggy team Closed

Meri id activate nhi kar raha h koi me call Kar raha hu to koi bhi call nhi utha raha h * din ho gaye h id lagagye huye activate nhi ki abhi rak thanks ...

Jan 06, 2023 by Talevar singh

Swiggy - Swiggy payment was processing Closed

My Last week **/**/** to */*/** payout was still processing my De I'd was ******* I want my payment immediately ...

Jan 05, 2023 by Jayavel.m

Swiggy - Not delivered my order Closed

swiggy boy ne mere yahan per order deliver nahin kiya usne kaha ki location khatm ho rahi hai vahin per main khada hun uske bad mujhse WhatsApp per location mangwata hai location mangwane ke bad bhi location per order deliver nahin kar raha hai...

Jan 05, 2023 by Vijay Singh

Swiggy - Spilled food delivered without any refund Closed

I ordered * desserts, out of which * were completely melted in the packaging itself & when opened there was nothing present except melted water & ingredients. On talking to customer care, they are saying the customer has to bear the cost of spi...

Jan 03, 2023 by Harshita

Swiggy - WORST FOOD Closed

VERY SPICY AND SALTY FOOD ...

Jan 02, 2023 by HINA PARMAR

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Bihar
  • |
  • Lakshadweep
  • |
  • Dadra & Nagar Haveli
  • |
  • Gujarat

Consumer Forum :

  • Orissa
  • |
  • Andaman and Nicobar
  • |
  • Madhya Pradesh
  • |
  • Meghalaya

Online Complaints :

  • Home Appliances Complaints
  • |
  • Automobiles Complaints
  • |
  • Real Estate Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.