Just Dial Ltd
- Cyber crime done by the company Open
G Ram Babu filed this complaint against Just Dial Ltd on May 11, 2019
I made a Jio mobile recharge using Google Tez app on **/**/**** for the amount of Rs ***. Unfortunately, the transaction was failed and my money was debited from my account (IDBI Bank). I decided to call the Jio customer care service regarding the same and approached Just Dial to get the Jio customer care number. I explained the situation to the Just Dial executive and he suggested me to call Google Tez customer care executive instead of calling Jio and sent me the customer care service number. I made a call to the number provided by the Just Dial executive and explained the scenario, The Google Tez customer care executive told me that, he is processing the refund amount and asked me to accept the refund request sent to my Google Tez. I got the request with a description stating "refund amount ***" and he had convinced me to accept the request without giving any time to go through the request. When I accepted the request the amount of Rs **,***.** was debited from account and call got disconnected. I was in shock and try to call the number (**********@axisbank) from which I got the request which was not reachable and even I am unable to connect the customer care number too. I quickly called one of my friends and narrated the Incident and I went into shock hearing about the fake customer care fraud from my friend. I launched an FIR at Santhosh Nagar cybercrime ps on **/**/****. I want to sue Just Dial for providing such false details without validating, encouraging and being part of such crimes.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Just Dial Ltd
Resolved
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