- Customer support intentionally MISLED into ticket cancellation Open
I had booked an airindia flight before lockdown started, and on **-**-****, when I asked Goibibo customer support if I can get a refund, they replied by saying that AirIndia is not offering any refund on cancellations. But immediately after that email, I received another email from their CUSTOMER SUPPORT saying that Rs. **** refund will be provided if I cancel. I confirmed with them once again asking them the actual refund amount. I gave them a go ahead and they went ahead with the cancellation. Since then, it took over ** days for them to provide me a refund of rs. ***, that too into goibibo wallet. When i asked them, where is the remaining refund, they said this is what AIRINDIA refunded. I kept asking them, why did you promise me another amount in that case? If I would have booked using AIRINDIA website, I would have held them accountable, but in this case, GOIBIBO was the agent and now they are playing games. I have full email conversation proof of the above, and can provide on request. If you go to their Support area (www.goibibo.com/support), there is no way to reach out to them directly using internet. Their chat service is automated and provides no help. phone numbers are of no use as well. GoIBIBO should not be able to play with people's money and trust like this.
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Refund / Credit for purchase
Damages for loss and agony
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
My flight PNR H**BD dated **th march **** was impacted due to covid ** I have raised refund request on *st january ****. But they are not refunded my money instead they just extend the refund date again and again saying that airline has not a...
Feb 07, 2021 by samapti roy
Goibibo - Refund related Closed
I have booked flight ticket from Raipur to Delhi at ** January ****.during check in I have paid *** rupees for seat selection.but seat has not selected and money has deducted from my account at ** January.** days passes away yet my money has n...
Feb 02, 2021 by Amit
Payment has been debited twice while booking flight SG **** from GWALIOR to JAMMU through Goibibo on ** Jan **. Screenshot attached for your reference for both the transactions. Also ticket attached for ready reference. Kindly look into the mat...
Feb 02, 2021 by Ankit Saurabh
I had booked a Hotel for my trip in May'****. However, due to COVID, I had to cancel my trip. Post cancellation the amount of **,*** was credited to my GoCash account. Post that I have been trying to get my refund to my bank account for the las...
Jan 21, 2021 by Jaimeen Trivedi
I had got a refund from my Airline on *rd November'** and till now I have been given multiple confirmations by different people at GoIbibo that it has been transferred to my bank account. But obviously haven't got anything as of yet....
Jan 21, 2021 by Ram Chandra