Nobroker com - Complaint for Refund

I wanted to relocate to Delhi, lado sarai. So I talked to the Nobroker representative, and as per their representative I sent them the token amount rs.***. But due to some construction-related issue, we could not relocate and decided to stay at our present location. And now I am asking for a refund of rs***, but for last * months they are making excuses and not returning my money. Please help me recover my money.
This mail I received from them with a link of the payment. I made a payment of Rs. *** as Token amount.

On Sat, ** Sep at *:** PM , Shifting Leads <shifting@nobroker.in> wrote:
Dear Shilpa,

Thank for your inquiry. We are glad that you chose NoBroker.com for your house shifting services. We are enclosing the quotations as we discussed from our Most trusted Packers and Movers services in your area.

Customer Reference Number: HSPM-*******
Total Quotation - ****/-
Token Amount - ***/-


Movement Details:
Movement Date: **-**-****
Source Address: Lado Sarai, Nai Basti, Lado Sarai, New Delhi, Delhi
Destination Address: Campa Cola Gali, Lado Sarai Extension, Lado Sarai, New Delhi, Delhi, India
Inventory Details:

Kitchen Rack
*
Plastic Chair
*
Medium Carton (Equivalent to a medium suitcase (*.* x Cabin baggage))
*
Diwan cum Bed
*
Suitcase Medium
*
"LCD/LED **"" & Below"
*
Fridge Upto *** lts
*


The plans include:
Skilled labour
Packing kitchen utensils in crates, clothes and small electronic goods in carton boxes
Big electronic items and fragile items in bubble wrap
Loading and Unloading of the items
Cot[all types] dismantling and assembly, TV[ wall unmount], Tata sky, Water purifier
Rearranging major Household items
Carton boxed should be returned back to vendor .If the customer wants to retain,**RS/box will be charged to customer.
PS: the Premium plan would have additional facility to bubble-wrap every required household item.
Price of the quotation might change if movement date/inventory is changed after confirmation of payment . A revised quotation will be offered as per the change in price if necessary.

To confirm the service and book the slot, we request you to please make an initial payment of **% of the quotation and we will connect you to confirm the slot booking timings.

Payment Link: http://nobr.kr/sv/C*tcG


PS: The token amount is refundable, if informed * day prior. Quotation is subject to change if dates are not confirmed via any mode.

We can be reached at ********** or you may revert back to this email for any query



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Regards,
Anurag Sinha
Home Store Expert
***********