Dymaje - Claim Rejected Fraud Company

Megha filed complaint against Dymaje on Jun 28, 2020

* I purchased the insurance via https://www.dymaje.com/ on ** December, ****, Order ID *****
* My phone was theft on **/**/**** and an FIR no ****/**** is registered at Kumbalagudu Police Station, Ramanagara District, Karnataka the same day.
* I intimated Dymaje care via email to hello@dymaje.com on **/**/**** at *:** PM
* * On ** January **** at *:**, I got an email from verification@dymaje.com asking for FIR with sign and stamp of station and Non-Traceable Certificate of mobile from Police Station
* I sent them the FIR copy.
* On ** January **** at **:**, DymajeCare I got an email from verification@dymaje.com stating claim is rejected as Non-Traceable Certificate is not submitted in * days.
* I tried to call on all the numbers mentioned on their website and it was not in service.
* I mailed them multiple times stating that Non-Traceable Certificate will not be given immediately and it requires minimum ** days and maximum can go up to depending on the investigation.
* Till today they have not replied to my emails. This is intentional fraud by the company.
* My Lawyer sent a legal notice to their address via Speed Post tracking ID RK*********IN and it is returned stating address not found. The address is DymajeCare,
Customer Solutions,
Office at: Life Republic Kolte
Patil Commercial Complex,
*nd Floor, Pune – ******
Maharashtra.
* Hence, I forwarded the legal notice via email.
* Later, due to Corona, the case was not filed in consumer forum.
* I am expecting them to settle my claim amount or write an email to me stating the claim will be settled once a non-traceable report is submitted.
@Voxya - Please look into this and help me. Make Dymaje care to understand the process. The company will spoil its reputation if this case goes viral in media.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Dymaje

Total Complaints

Total Resolved

20.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Lalit Sharma on Mar 19, 2020

Dymaje – damages not coveredClosed

We have taken a plan for one plus * pro vide invoice no DC******-** dated **-**-** with order no as *****, dated **/**/** in the name of Shikha Jain. Mobile plan taken was plan * which covers ***% refund on theft & ...

Gaurav Jain on Oct 19, 2021

Dymaje – No responseOpen

purchased All In One Old Mobile Insurance for iphone raised a claim requested but no update mailed them but no response my mail id for dymaje gouravjain@y*mail.com

Neeraj Bansal on Jul 10, 2020

Dymaje – After the payment the company is not responding calls or emailsOpen

I took mobile insurance from the company Dymaje (https://www.dymaje.com/) and I paid an amount of INR ****. One incident happened on **/**/**** and my phone screen was broken and claim for insurance and they are not...

Palash Raut on Aug 24, 2019

Dymaje – Mobile insurance claimOpen

When I tried to claim the insurance they say I have to register in ** hrs and neither you are giving me an option for *nd claim as said in the policy. I was inquiring about policies but the contact number was not w...