Country Holiday Inn & Suites
- CHIS fraud and extortion Open
Akhil Ajay filed this complaint against Country Holiday Inn & Suites on Dec 03, 2021
I had taken membership from CHIS in March **** and after that this has been nothing but a bad experience. They didn't provide us any bookings due to Covid which was acceptable. But once everything was getting normal we decided to approach them to book a vacation. Firstly, CHIS never responds to emails on time, we would have to follow up on the same thing over and over just to get a single reply. And all their responses comes after their office hours so they don't have to deal with the user's queries again. When we finally got in touch with them and asked them for available options in South, there were nothing but Goa even though their website states multiple location all around the country and abroad. They obviously had an excuse about being the victim of the pandemic. When we finalized Goa, they only gave us * options out of which * are * star hotels and their policy is to provide atleast * star property. When we finalized the only * star property that was available for * days, they told us that property is only available for * days and their are no other options as well. If we have paid for * days in a year and are only getting * days that is also not fair. But even after that when we asked them to only book for * days, they started asking us for additional money as a part of mandatory breakfast policy from the resort. I knew something was fishy so I directly contacted the resort and checked if they have mandatory breakfast policy and they told us that the breakfast is complimentary and already included in their most basic tariff plans as well. When I asked CHIS about the same they started giving me some discount on the breakfast charges they were asking for. When I started asking them for an explanation on my should I pay for something which is part of the tariff they started dodging me and after following up for days I got an email saying that this is the best price they can offer and they are closing this matter from their end. Now this is clearly not acceptable, as someone who has paid lakhs for the membership, this is clearly not the way I want to be treated and I deserve to know for what am I paying for. I asked them to either give me an explanation or refund my money and they haven't responded to me since. No one picks up the calls on the given numbers and no one responds to the emails. This is clearly a case of fraud and money extortion where if I don't give them the money they are asking for, they would not provide me any sort of service and my hard earned membership amount will also go in the drain. I request you to please take up this matter and assist me in getting my refund as I am not willing to be a part of this fraud company any more.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Country Holiday Inn & Suites
Resolved
Frustrated? File a Complaint
Amazon
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
Prince Kumar
Related Complaints
Country Holiday Inn & Suites - REFUND AMOUNT Closed
We have taken the package of roam around the world. and they also take the amount before we go to dubai and then we visit there we do not found any hotel room booked & slept on the road of DUBAI. Now they are not refunding the amount and we are...
Jul 06, 2023 by Parul Bhagwani
Country Holiday Inn & Suites - Services not provided Closed
the locations and properties gicen at the website and along with the membership booklet are never provided. they have one or the reason and when you ask for booking that too ** days prior they give a very cheap hotel which is not there is the ...
Nov 10, 2021 by vianjal badjatiya
Country Holiday Inn & Suites - Deny the holiday booking multiple time Closed
I bought the membership in Dec-**** and they made lot of promises while showing presentation. They mentioned me and my wife list of benefits of the membership like: *) You can easily book hotel in Peek time with no over charge. *) We have onl...
Aug 20, 2021 by Saurav Nagpal
Country Holiday Inn & Suites - Violation of agreement Closed
Me and my wife were lured into their false promises, in dec **** They will first invite you in the name of free vouchers to their hotel where they will show you some excellent properties n destinations and influence you If you are smart enoug...
Jun 25, 2021 by Paramveer
Country Holiday Inn & Suites - Misleading commitment done by sales team Closed
Government should take necessary steps to curb such fraud businesses. Their Representatives are so humble when they invite you to book their membership and promise everything you can imagine. But when you try to book any holiday they won't let ...
Feb 09, 2021 by Sourabh Kumar