OYO - Checkin denied at hotel

Hello team Oyo

This is to highlight a very highly disappointing experience faced today at Hotel Sai Plaza. I made a booking today from the Oyo app and right before reaching the property I made a payment of **** rs but very bluntly the property denied to take my booking as they were forcing me to pay on their upi code but when I told them I have already made the payment on the app they simply canceled the booking and denied my checkin. Your customer service executives were simply of no use and were transferring my call here and there. I have attached the booking and payment details and I want my refund and compensation for the same on immediate basis.


Dear Customer, Thank you for choosing *OYO*. Your booking for Collection O Hotel Sai Plaza is confirmed. *Booking Id:* VYV***** *Check-in:* ** Dec, **:** PM onwards *Checkout:* ** Dec till **:** AM *Rooms:* * Classic Room *Guests:* * guests *Address:* **, Udyog Vihar, Industrial Estate, Station Road, Vitthalwadi West, Mumbai *Reception Contact:* +************ *Directions:* https://google.co.in/maps?q=**.******,**.******* Pay now to save extra ₹** - https://oyo.ac/Qegv*SO Please Note : You can check-in using any government issued ID (except PAN card) and address proof of any local or outstation address. Do carry your original ID (Photocopy not accepted) for cross verification. Couples are welcome. For more assistance, please visit the Yo! Help section on https://oyo.ac/Uz*v*SD *OYO employees will never call you to ask for the payment, and your booking will only be cancelled on your request.*

The booking was made through this no. **********

ICICI Bank Acct XX*** debited for Rs ****.** on **-Dec-**; OYO Rooms credited. UPI:************. Call ******** for dispute. SMS BLOCK *** to **********


Payment details and booking id is mentioned