- Cheating regarding rooms pics presented on website Open
I booked a room with Mukut Regency through Oyo customer care and upon payment of cash on the counter, I was allotted a room whose walls were waterlogged leading to foul smell all around. My 2-year-old kid and husband were also very uncomfortable. Upon complaint, to the manager, his erratic and rude behaviour was not at all justified. Instead of resolving the issue he misbehaved over the phone and allotted the same type of room (room no.207, present status can be checked). We stayed overnight anyhow. Even the food wasn't up to mark. Kindly look into the matter so as to avoid any inconvenience to the ones who prefer this hotel considering the pics present on the website. If my query remains unattended/unresolved, I will escalate the matter to higher authorities. Hope for a positive response & a strict action against the hotel & its serving authorities.
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An apology letter from company official
Get refund or credit for your purchase
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"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
I booked 2 rooms (Anandha residency) which is in Kodaikanal through OYO. But there is no parking facility and even can't able to reach that residency because of the worst road condition. When we contact the receptionist we were shocked by the w...
May 02, 2019 by Anandharaj S
Oyo - Lack of security Closed
Someone by the name Mr Mangesh Raut has used my mobile number to book Oyo hotel rooms. Why Oyo app has not some security procedures to send some verification number on the given mobile number to authenticate if the given number is genuine or no...
Apr 21, 2019 by Jaya jainani
Oyo - Refund got declined Closed
Booking ID: TURG**** I booked Oyo ***** ( Luxury Home ) for * nights from Wed ** April to Sun ** April and paid online Rs ****. On **th April I reached the location provided by Oyo app. There was no hotel in the particular location. The locals...
Apr 20, 2019 by Zaki Ahmad
I booked Oyo sober dreams Hinjewadi Pune hotel for 570/-. After reaching there I came to know due to the electricity issue they couldn't allocate the room to me. They ask me to place a call to customer care to adjust in the nearby Oyo hotel. A...
Apr 16, 2019 by Sujay Navghare
Oyo - GST invoice not given Closed
I made a booking at OYO through their mobile app from 12th March to 5th April. After I made the booking there is an option of adding GST details and corporate name. So that I can get the GST invoice. After checking out the invoice which I got w...
Apr 07, 2019 by Md Aamir