consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Charged international roaming plan without my consent
Records save successfully

Vodafone Idea Limited

 - Charged international roaming plan without my consent Open

Abhinav Tiwari filed this complaint against Vodafone Idea Limited on May 05, 2019

I had paid INR **** towards security deposit on **th Feb **** for activating International roaming pack of INR **** through the Idea web portal. However, after returning back to India, I realized that the security deposit amount was not reflecting in my account. I had raised a complaint with IDEA. Initially, they told that they have not received the amount. However, after continuous followup with the customer service on *st April ****, I received below set of SMS's (screenshot of SMS attached).
"Your Payment of Rs.****.** has been received. Please quote reference number ********* in all future correspondence." at **:** hrs.
"Your Payment of Rs. ****.** made via reference number ********* has been processed successfully. Now you can make payment through our My Idea app, download now using this link m.onelink.me/***d**dc. You can now make huge savings on your monthly bills with our latest plans, for info dial ****. Thank you." at **:** hrs.
I also received the below SMS's for activation of ISD roaming & ISD Plan:

"Dear Customer, Your request for ISD has been successfully processed via C*-******** for Mobile No. w.e.f. **/Apr/**** *:**:** pm. Please download my Idea App for more information on Idea services." at **:** hrs.
"Dear Customer, Your request for ISD IR has been successfully processed via C*-******** for Mobile No. w.e .f. **/Apr/**** *:**:** pm. For International Roaming tariffs please call the helpline or click http://bit.ly/*qXil*K" at **:** hrs.

On receiving the SMS's I realized that there is something wrong & I immediately called the Idea helpline at **:** & informed the customer service that I have received these SMS's & have not requested for the International roaming pack & the same has been activated without my consent. The customer service representative of the idea told me that in the system they could see that the international roaming pack was self-activated on the web portal & the service can't be discontinued.

I later raised the issue on Idea Facebook page & was contacted by their social media team who informed to wait for bill generation & connect with them again. Once the bill got generated on **th April **** I contacted the Idea customer service again. However this time again they informed that the International roaming pack was self activate on Idea web portal & I will have to pay the amount. Later I raised the issue to their Appellate Authority, however, I received the following e-mail response:

"We would like to inform you that we have thoroughly checked your invoice dated **th April **** wherein we have found that you have been charged Rs.****/- correctly for IR***_International Roaming Pack * days, as the same is self-activated from your end under Service Request number C*-******** through the web portal.

Taking into consideration the above, we wish to clarify that no incorrect charging is done against your number ********** and same shall be payable at your end."

I would like to state that I had not activated the International Roaming pack & the same has been charged to me incorrectly.

I feel that there is a high possibility that while resolving my previous complaint of Security deposit amount. The person resolving my issue may have activated the ISD roaming plan as the security deposit resolution & ISD roaming plan activation both happened on the same date, i.e *st April ****.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony

Vodafone Idea Limited

69 Total Complaints
19 Total
Resolved
27.54% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Air Asia

"As it was not possible to send a Legal Notice to Air Asia International, I followed the lawyer's advice to raise the dispute and got a refund from the bank. Thank you so much."

Parvathy M

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Vodafone Idea Limited)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Vodafone Idea Limited - Number updated with another customer Closed

Company add my number with another customer and they called me regularly for bill pay as I'm not aware about customer....

Nov 15, 2022 by Tushar Sanjay Salunkhe

Vodafone Idea Limited - Recharge Amount Paid Service not activated Closed

I have done my recharge of Rs ** almost * hours ago and still till yet the service is not activated and even incoming call service is not activated. Though I recieved message also from VI for successful recharge. But no service activated. Tried...

Oct 26, 2022 by Noor Shahid

Vodafone Idea Limited - Callertune Subscription Call Disconnection Closed

Unable to choos song for caller tune also unable to get benefit from last * days more over trying to contact toc ustomer care and chat but continuously call getting drop or disconnected the advisor also saying that supposed of is not available....

Oct 18, 2022 by Bijrajsinh sarvaiya

Vodafone Idea Limited - Network problem and internet speed also Closed

hello.. i am facing a network problem on *th june ****, *pm. i can wait rest for the day. in next day *th june problem is still on. i am calling c.care * times then after my call connect. i am tell the problem and they says that ** hour your...

Jun 21, 2021 by Manish

Vodafone Idea Limited - Illegal Charge Closed

I was on a plan called RED which had Netflix along with it. This was resubscribed on **th May ****. However in Oct ****, I cancelled the plan on VI app and that new plan had no Netflix. As a consumer, I have canceled my old plan and now I will ...

Jun 09, 2021 by Mohit Saxena

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Pondicherry
  • |
  • Jharkhand
  • |
  • Tamil Nadu
  • |
  • West Bengal

Consumer Forum :

  • Sikkim
  • |
  • Himachal Pradesh
  • |
  • Maharashtra
  • |
  • Jharkhand

Online Complaints :

  • Job/Employment Complaints
  • |
  • Insurance Complaints
  • |
  • Telecom Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.