consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. cancelled my booking and created alternate booking without asking
Records save successfully

Makemytrip

 - Cancelled my booking and created alternate booking without asking Open

Tejpreet Kaur filed this complaint against Makemytrip on Jun 07, 2017

i have made booking on **-May-**** for indigo (chandigarh to hyderabad - * hours flight) roundtrip (hyderbad to chandigarh -* july)with the booking id NF************* from makemytrip . the company cancelled the booking and made alternate booking without even informing or asking of different flight roundtrip for air vistara (chandigarh to hyderabad ** hours flight)and indigo (which is the same flight i booked from hyderabad to chandigarh * july)with Booking ID NF*************. And within no second i called their customer care first they were not ready to accept that the new booking of air vistara was made from the companys end on pressurizing them they forwarded the request and said their concerned team will contact in ** hours . i didnt recieved any call until * days . Afterwards their representative is saying that you made the booking but when i ask them regarding my original booking they are saying contact airlines because due to unavailability of seats it got cancelled . when i asked them why the status is not failed if the secnario is the same as they are telling as the flight status can be cancelled only after it is confirmed . But their representative is not listening just imposing their facts on me. I want the full refund of the amount. Also for the booking id NF************* they refunded amount *****INR but when i track the refund the amount recieved is **** INR that also in mmt wallet , as per their policy that was mentioned by one of their representative for my past booking the amount is refunded into the mode of payment i.e my bank account but i didnt recieved it there . Moreover the full amount is not refunded. Screenshots of both the bookings and refund status is attached.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony

Makemytrip

180 Total Complaints
65 Total
Resolved
36.11% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Shinehunts

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Makemytrip)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Makemytrip - MONEY STUCK WITH MAKEMYTRIP Closed

I had booked flights in **** via MAKEMYTRIP for a family trip viz GO AIR for BOM-COK-BOM . Travelling was only in May ****, but Covid hit and we were unable to travel. Money was put into escrow account, as was earlier informed by airlines and ...

Mar 16, 2021 by AJIT RAVINDRAN UNNITHAN

Makemytrip - Refund failed Closed

My flight booking ID NF************** AMD-CCU was cancelled on *th March ****. Then Makemytrip also sent a mail to me that a refund is in progress. but some days later another mail sent from your side that due to some technical issue refund w...

Mar 12, 2021 by Sunanda Guha

Makemytrip - Flight got canceled Closed

Hi Team, I have booked a round trip from Delhi to Male using MakeMyTrip service. You can find the flight details in the trailing mail. However, the Srilankan airlines are not operational since March **** and no body from your side informe...

Feb 18, 2021 by Ankur Mishra

Makemytrip - Hotel booking Closed

Money debited from my account but hotel booking not confirmed. Transaction reference is IGAKMSDQ** on ** feb **....

Feb 16, 2021 by abhishek raj

Makemytrip - Booking not completed money deducted Closed

I was booking a hotel room. Money was deducted from my account but the MakeMyTrip app said the transaction failed. I did not receive a booking ID or a confirmation email or text from MakeMyTrip. The booking is not being reflected in the "My Tri...

Feb 01, 2021 by Ayushi Chaturvedi

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Bihar
  • |
  • Tripura
  • |
  • Maharashtra
  • |
  • Chandigarh

Consumer Forum :

  • Bihar
  • |
  • Meghalaya
  • |
  • Arunachal Pradesh
  • |
  • Rajasthan

Online Complaints :

  • LPG/Petroleum Complaints
  • |
  • Electricity Complaints
  • |
  • Job/Employment Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club
  • ©2021 voxya.com
  • |
  • Talk To Lawyer
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.

  • File a Complaint
  • |
  • Talk to Lawyer