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Makemytrip - Cancellation charges

Nikhil Kothari filed complaint against Makemytrip on Apr 28, 2020

PNR: YYSIXG. The GoAir flight was cancelled because of Covid. MMT did not support date changes through the app so I selected the "Tickets cancelled due to flight non operational" reason. MMT said a team will get in touch within ** hours. This never happened, instead the went ahead and cancelled the ticket, providing refund of Rs **** and deducting Rs **** as cancellation charges. This is inspite of the fact that GoAir was offering PNR preservation and unlimited reschedule at no extra charge.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Makemytrip

271

Total Complaints

106

Total Resolved

39.11%

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