Myflowergift.com - Cake not delivered on time

I have order birthday cake(Order id -*********) with * layer bamboo to surprise my best friend who is staying in salem, tamilnadu. while placing the order in myflowergift.com they promised me it will delivery by mid-night **:**am on **-**-**** and said me to pay extra for the mid night delivery service i accepted and paid the amount, But they have not delivered the cake on time, After a huge follow up the delivered the cake by *:** pm that too without bamboo, But they have collected the cash from me for night time deliver and bamboo but they delivered only the cake with some chocolate. Need proper response from them after made the payment they are not care about the customer we need to beg them for update on our order.