OYO TOTAL HOLIDAYS
- Booking not confirmed post payment Open
Kanika kashyap filed this complaint against OYO TOTAL HOLIDAYS on Dec 09, 2019
I booked a holiday package for * people, for December with OYO total holidays. The package was booked * months in advance. The **% payment was made by me in the first week of booking. The remaining was to be paid ** days prior travel. At this point, Ahefaz told me my chosen hotels are no longer available, so I had to choose some other hotels instead. Also, the earlier included dinner is no longer part of the package. After repeated follow up, the sales personnel Ahefaz Siddique failed to share the payment link. So instead, his team leader, Deepender shared the same ** days prior to travel date. The payment was made in full, but instead of a proper confirmation, only a one-line mail saying that the payment is received and the vouchers will be released shortly was shared with me by Ahefaz Siddique.
Post that, I followed up every day for the confirmation mail and vouchers to which the team leader said that the sales personnel is out on leave and will share it tomorrow.
* days prior to my travel, Deepender (team lead) told me that the hotels I had chosen are no more available and now instead of * rooms as per package (one double occupancy and one single), they can only provide one triple occupancy room.
Or they can give me just flight tickets and I should manage the hotels, transfer, meals and activity all on my own.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
OYO TOTAL HOLIDAYS
Resolved
Frustrated? File a Complaint
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Related Complaints
OYO TOTAL HOLIDAYS - Oyo not responding to customer complaint Closed
We booked a * day package for Goa- both room and sightseeing. the number used for booking was **XXXXXX**. However this number is not picking up signal in Goa. None of the drivers were able to contact us. Though we paid for the sightseeing packa...
Dec 30, 2019 by Ramya Krishnasai
OYO TOTAL HOLIDAYS - No support from OYO Package support team during trip Closed
I have booked a trip for South India and paid total amount of ***** in advance. The hotel provided under the package was pathetic when i reached out Oyo Package Support team for shifting/upgrading the hotel there was no help. Although I was rea...
Sep 09, 2019 by Deepak Kumar
OYO TOTAL HOLIDAYS - Bad customer service Closed
I have booked bali honeymoon package. Two representatives shubham and nitika gupta coordinated with me. They sent me itinerary. I have finalized and they demanded **** rupees for booking. I have transferred that amount to the. After transferrin...
Aug 22, 2019 by Vinod Kumar Verma
OYO TOTAL HOLIDAYS - Oyo total holidays hotel booking related issue Closed
Dear team, I have booked package of oyo total holidays for bali trip but i am getting prblem of hotel booking the oyo team is not provide responce properly for the hotel which i want to book and the result is going to delay the process Ple...
Jul 08, 2019 by Rakesh r
OYO TOTAL HOLIDAYS - Package undelivered and worst customer service Closed
Booked an honeymoon package via OYO total holiday.There was no support for my issues. Before making payment I was given utmost importance but after payment no one ever responded to my query. I got my tickets late. They booked different low-cos...
Jun 06, 2019 by Sumit Shukla
