- Booking done but hotel refused about booking Open
I was travelling from chandigarh to Delhi for my office work and decided to stay at a hotel in Delhi, as usual I booked a hotel using Goibibo app, I reached the hotel on 4th June 18 at 12Am, The person at the reception told that there is no booking by my name , I re verified and checked my app, as the date and booking details were correct
I called the customer support and the guy said he is raising a ticket and will get the issue resolved , he asked me to be online , as he was back on call he asked me to make him speak to the hotel guy , the hotel guy said that he did not receive any voucher and he has no rooms available.
The guy tells me that I need to wait 15 mins and he will arrange a stay better than this one.
I waited half an hour and called back the helpline where another guy picked up and I had to narrate the complete story to him again he says he will call back
I again wait for half an hour and call back the help line, I asked the guy to make me speak to some senior and when the senior came he transfers me to some other department where Mr Davinder after listening to complete thing says that there are number of hotels in Karol Baugh why don’t you book a hotel there
I was shocked to hear the solution after 2 hours of painful waiting.
I was trying to book more hotels but the check in time for hotels is 12PM and hotels in vicinity were closed
Finally I booked a hotel , now when I check the status of the booking it says refund under process even when I did not cancel the booking
This is how Goibibo treats it’s regular customers
Are you brand?
Are you Lawyer?
An apology letter from company official
Get damages for financial loss and mental agony
I have booked a ticket from goibibo application, my payment is deducted but still, my booking is not generated....
Feb 22, 2019 by Himanshu dable
I had booked 6 rooms from 25th Jan to 27th Jan in a hotel named Khandagiri Guest house, Bhubaneswar. However, the hotelier denied me rooms. After much persuasion, he allowed me rooms only for one night that is from 25th Jan to 26th Jan. I conta...
Feb 18, 2019 by Somya Ranjan Patra
I was booking a bus from Mumbai to Udaipur on the date 19-jan-2019 at 17:56:33 but the app didn't asked for the departure location/time and it directly deduct my payment and comfirmed the booking. The time was automatically selected after 1 hou...
Feb 03, 2019 by Devesh Dashora
On26th jan 2019 me booked 6rooms through goibibo in pratham in &resort on thar day evening. Actually we are six families with 8small kids too incuding below 2years aged babies. We paid 7125 for 6rooms. At 11 o clock hotel person called us and t...
Jan 28, 2019 by ELDO VARKY
Booking ID:- MYSMF331688719 Airline Cancellation Fee:- 6484 (total for 4 passengers) Goibibo Cancellation Fee:- 2596 (total for 4 passengers) Convenience Fee:- 3196 (total for 4 passengers) Total cancellation charges: 12276 This is for ...
Jan 28, 2019 by Veena N Wetal