Travolook
- Booking Cancelled With Travolook in and No Refund Yet Open
Bhavya Vemulapalli filed this complaint against Travolook on Feb 12, 2022
I have made a booking as follows:
Flight details: Hyderabad to Bangalore
Booking ID: REF*********
Date of booking: * September ****
Amount: ₹****.**
This particular ticket has been cancelled *FROM THEIR END* (reason quoted, "Flight's PNR number not generated"), and I have mailed them several times and called around **+ times so far for getting my money back. Mentioned in all the emails that I need my money back in my bank account and told I would have to take legal action, if not, while my lawyer on Cc. Still, sadly, all that I get back is one automated reply from them.
"Unfortunately, your refund process is taking longer time than usual.
We can offer you an option of “Travolook Wallet” against the refundable amount which can be used for any future booking through our website request.
You can also use this amount to book a new ticket for your friends & family for any sector or flight.
For immediate assistance please call ****-***-****.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on ****-***-****.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source."
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Resolution Demanded:
Refund / Credit for purchase
Travolook
Resolved
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