Indigo Airlines
- Boarding denied Open
Praveen sharma filed this complaint against Indigo Airlines on Jul 25, 2020
On the ** nd of July I was supposed to board indigo flight *E *** From Delhi to Cochin at *:** am in the morning as I had an international flight to Muscat on the same day. Due to the ongoing corona pandemic, I called and confirmed at Kerala airport whether any e pass would be required or not, and they said it very clearly that if the next flight is within *-** hrs it would not be required.
However, At Delhi airport, despite showing a screen short of the same and asking them to talk at Cochin airport ,they did not allow me to board the flight. After * hour of mental torture and incessant pleading to the staff to understand my situation, I asked them to at least refund my entire money as I had paid for extra baggage and my ticket was refundable but this request was also denied.
Then I went to the vistara counter and enquired about E -pass requirement in my case, which they said is not required and I bought a new ticket and boarded my flight. On reaching Cochin airport i did not face any issue as I was was on transit and once again confirmed there about the same.
I would request indigo airlines to compensate for my mental agony and refund my entire monetary loss .
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Resolution Demanded:
Damages for loss and agony
Indigo Airlines
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