Idea Cellular
- Billing errors and delay in solving of call drop complaint Closed
R.Sundar filed this complaint against Idea Cellular on Mar 05, 2017
My name is R.Sundar.i am a user of Idea Cellular services.I had registered a complaint of call drop with Idea cellular on ** st February ****.I got a conformation message from them for the complaint i had registered with them which was call drop issue vide no.C*-***********.but the problem was not solved on **nd february **** and i kept on calling them after till **th february **** and i was told that my complaint of call drop was in progress.then i called on **th february **** and i was told that the complaint of call drop will be solved by *th march ****
to add to the problems in the monthly bill an amount of ***Rs. was added to as feature charge.i immediately send a complaint to the appellate authority asking for a waiver of the amount.i got a call from one mr.Sharshad from the appellate authority's office on *th march **** evening at *.**pm and he told me that there was nothing he could do to approve my waiver.his behaviour was also rude which i find impossible to approve.
so considering the above grounds i request for the bill amount dated ** february to be fully waived on account of passing of misleading information and poor quality of customer service.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Idea Cellular
Resolved
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Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
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