- Asked for extra charges Open
I recently stayed at one of OYO in Muzaffarpur, Bihar for which I booked and paid in advance (Classic Room + breakfast). But as I entered the reception area, he told me that he can't provide AC & breakfast for this booking. Later on, I called OYO customer support and one of the guys told me he would speak to the hotel and resolve my issue in some time. I held the phone for more than ** mins but no one responded or resolved my issue.
Then I had to check-in a non-AC room and also need to pay Rs ** extra for the breakfast. But just after check-in, I found the room was completely dirty, taps in the bathroom were broken and power was also cut down after half an hour of check-in. Since I was very tired, I somehow took a bath, had my breakfast and then checked out within * hours. This was pathetic and disaster experience and I tried to reach out to OYO multiple times via phone/mail but even after * days, I can't get any resolution. Seems the company has a disaster policy and cheat people all around.
My booking & complaint details :
Complaint Ticket -********
OYO ***** Hotel M V International, Booking No. OQIV****.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
I book hotel for * days and make online payments. On *st day only I do check out they deduct * days amount and not given me GST invoice after many followups....
Apr 10, 2021 by Datta Dabane
Oyo - Amount not received Closed
I booking oyo hotel,whether conditions so i canceled my booking but amount is not refunded.....
Feb 22, 2021 by KANNAN
Oyo - Refund Closed
I booked a room through oyo and I did the payment also and before check in i received a message that my booking has been cancelled i contacted the hotel they said they don't have my booking and the oyo gave me a refund of Rs.***. Oyo has a very...
Feb 17, 2021 by Deepika Yadav
Dear Sir, i have done a booking on Oyo rooms. I paid INR **** through Phonepe UPI service. Money was deducted and i recieved the msg of this transaction but room booking not done. Then I contacted the customer care and asked them for refund. Bu...
Feb 17, 2021 by RAHUL RAJU YADAV
Oyo - No refund of payment Closed
I prepaid of amount Rs. **** for an oyo hotel utsav at jabalpur. But my amount was debited from my side and no record of that payment was found in the app and even when i called them they said no such transaction has been initiated. But I do h...
Feb 15, 2021 by Menika